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Service Delivery Coordinator job at Pre-Secure Security
Pre-Secure Security
Website :
582 Days Ago
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Vacancy title:
Service Delivery Coordinator

[ Type: FULL TIME , Industry: Business Management and Administration , Category: Management ]

Jobs at:

Pre-Secure Security

Deadline of this Job:
Monday, October 16 2023 

Duty Station:
Within Zambia , Lusaka, South - Central Africa

Summary
Date Posted: Monday, October 02 2023, Base Salary: Not Disclosed

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Learn more about Pre-Secure Security
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JOB DETAILS:
Job Description:
Position Overview:
• As a Service Delivery Coordinator at you will play a pivotal role in ensuring the smooth and efficient delivery of our services. You will be responsible for coordinating technical teams, managing schedules, generating job cards, and ensuring that our technicians meet service delivery objectives. Additionally, you will handle client onboarding and offboarding processes, conduct reconciliations, and produce relevant reports for the department.

Key Responsibilities:
Team Coordination:
· Effectively plan, schedule and dispatch technical teams to service locations.
· Assign tasks and responsibilities to technicians based on job requirements.
· Monitor team progress and ensure jobs are completed to a high standard, in a timely manner.

Job Card Generation:
· Create detailed job cards and ensure effective process flow from generation of job card to completion of job.
· Ensure accurate and complete documentation of job-related information.
Service Efficiency:
· Track and analyse technician performance to optimize service delivery efficiency.
· Identify and address any obstacles or delays in service delivery.
· Forcast jobs and create schedules that allow for the effective execution of servicing and installations.
Client Management:
· Facilitate detailed client onboarding and offboarding processes.
· Maintain strong client relationships and address their inquiries and concerns promptly.
Reconciliation:
· Conduct regular reconciliations to ensure accurate billing and resource allocation.
Reporting:
· Generate and maintain reports related to service delivery performance.
· Provide insights and recommendations for process improvements.

Qualifications:
• Proven experience in service coordination or a related role.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal abilities.
• Proficiency in using scheduling software and tools.
• Detail-oriented with a focus on accuracy.
• Problem-solving skills and the ability to adapt to changing priorities.
• Strong IT skills are a plus

Education Requirement: No Requirements

Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education:

Job application procedure
• Interested and qualified? Click here to apply

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QUICK ALERT SUBSCRIPTION

Job Info
Job Category: Management jobs in Zambia
Job Type: Full-time
Deadline of this Job: Monday, October 16 2023
Duty Station: Lusaka
Posted: 02-10-2023
No of Jobs: 1
Start Publishing: 02-10-2023
Stop Publishing (Put date of 2030): 02-10-2066
Apply Now

Caution: Never Pay Money in a Recruitment Process.

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  • SELECT * FROM icop0_jmap_headings WHERE `linkurl` = 'https://www.greatzambiajobs.com/jobs/job-detail/job-Service-Delivery-Coordinator-job-at-Pre-Secure-Security-50980'76μs1.05KB/plugins/system/jmap/jmap.php:1135Copy
  • SELECT `original_text`, `target_text`, `original_text_regex`, `target_text_regex` FROM `icop0_jmap_text_replacements` WHERE `published` = 154μs1008B/plugins/system/jmap/jmap.php:508Copy
  • SELECT `value` FROM icop0_acym_configuration WHERE `name` LIKE "%regacy" OR `name` LIKE "%\_sub"330μs856B/plugins/system/acymtriggers/acymtriggers.php:430Copy
  • SHOW TABLES948μs8.82KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:678Copy
  • SELECT * FROM icop0_acym_plugin72μs2.14KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT * FROM icop0_acym_plugin70μs2.14KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT `groups`.*, `groups`.title AS text, `groups`.id AS `value` FROM icop0_usergroups AS `groups`89μs1.36KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT configvalue FROM `icop0_js_job_config` WHERE configname = 'company_seo'104μs856B/components/com_jsjobs/models/configurations.php:103Copy
  • SELECT * FROM `icop0_js_job_config` WHERE configfor = 'jobsharing'250μs1.02KB/components/com_jsjobs/models/configurations.php:82Copy
  • SELECT name AS col FROM `icop0_js_job_companies` WHERE id = 687564μs856B/components/com_jsjobs/models/company.php:1832Copy
  • SELECT `session_id` FROM `icop0_session` WHERE `session_id` = ?113μs1.63KBParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:291Copy
  • UPDATE `icop0_session` SET `data` = ? , `time` = ? WHERE `session_id` = ?811μs912BParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:318Copy