Summary
Date Posted: Thursday, May 05, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Service Delivery Specialist
• Project Background
The five-year (2020-2025) USAID Local Impact Governance Activity (Local Impact) is helping Zambia build up a sub-national system of governance for devolved service delivery more responsive to citizen needs. The program is engaging national and sub-national authorities to expand the capabilities of partner provinces and districts to deliver sustainable development outcomes, increase effective citizen and private-sector involvement in development planning and monitoring, and improve public financial management and domestic revenue generation.
The Activity Is Specifically Working Toward Three Objectives
• Objective 1: Citizens improve their collective skills to effectively assess service-delivery needs and performance and constructively engage with government.
• Objective 2: The sub-national governance system becomes more responsive to citizen needs, generates, and accountably expends revenue, and improves service-delivery outcomes.
• Objective 3: The program generates learning and facilitates problem solving that supports the development of an effective, financially viable sub-national governance system for devolved services, capable of being scaled up throughout Zambia.
• Role’s Purpose
Under Objective 2, Local Impact is strengthening the sub-national governance system so it becomes more responsive to citizen needs, generates and accountably expends revenues, and improves service delivery outcomes. Local Impact is also improving development outcomes through joint problem-solving by local authorities and line ministries responsibe for health, education, natural resource management, and agriculture. The Service Delivery Speicialist will guide the Local Impact Objective 2 team to improve the capacity of local authorities to delivery and coordinate service delivery, identifying services delivered by line ministries and develop a life of project implementation plan and targeted activity Concept Notes (CNs) to guide Local Impact work on theses services.

Tasks
• Conduct desk review of the consolidated local government performance assessments, Inception Phase analyses, and Local Impact workplan and Activity Monitoring, Evaluation and Learning Plan
• Develop a life of project implementation plan for service delivery, focusing on building the capacity of local authority staff (and key line ministry staff as required)
• Develop new activity CNs, based on the implementation plan
• Work with the Objective 1 team to identify synergies with Objective 2 and activities to engage civil society actors in service delivery oversight through the use of social accountability tools
• Identify and revise existing, or develop new, tools for activities described in the CNs
• Establish realistic timelines for each activity
• Review and provide comments on activity deliverables once complete, supporting the full life cycle of activity implementation
• Mentor and coach Objective 2 team to develop and implement all service delivery activities
• Deliverables
• Integrated life of project implementation plan summarizing key activities focusing on building the capacity of local authorities and line ministries, as required
• Full drafts of budgeted activity CNs focusing on service delivery outcomes
• Clear, concise and user-friendly presentations and tools required to implement activities described in the CNs
• Detailed comments on activity deliverables developed by Local Impact and local authorities
• Minimum Requirements
• 10 years of experience supporting participatory planning, budgeting, management, and monitoring efforts and strengthening service delivery functions of local governments in contexts similar to Zambia.
• Record of successfully applying local government performance assessment findings to identify, design, and facilitate activities that lead to improved local government performance
• Experience supporting local government capacity to deliver better services in the the health, education, natural resource management, and other sectors.
• Experience successfully collaborating with national, provincial, and local governments and civil society to support devolution of functions and processes in contexts similar to Zambia
• Strong written and oral English skills;

Education Requirement: No Requirements

Job Experience: No Requirements

Work Hours: 8

Job application procedure
To apply for this job please visit phf.tbe.taleo.net

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