Summary
Date Posted: Thursday, October 05 2023, Base Salary: Not Disclosed

JOB DETAILS:
• To manage the toll operations and the achievement of delivery and throughput targets per shift. The role also includes ensuring customer satisfaction and company Policies and Procedures are adhered to. In addition, to ensure toll revenue is correctly accounted for in terms of the financial procedures and is accurately banked.

Main Technical Duties:
The following are the main duties of the role of Shift Manager
Plaza Operational
• Assists with and/or plan activities and coordinate resources to ensure the uninterrupted operation of the Plaza 24 hours a day, 7 days a week.
• Inspect lane area according to procedure and specifications.
• Assist in monitoring and eliminating queues and manning levels are adequate.
• Assist staff when abnormal situations occur such as power outages, manual mode operations etc.
• Ensure all cash handling and cash procedures are correctly applied and implemented.
• Ensure all shift documentation and MIS reports are correct and balance.
• Ensures all cash declared and banked reconcile to MIS report.
• Ensures all toll collectors log in / out of lane allocated at start and finish of shift.
• Monitor and control traffic through plaza lanes, change Toll Collectors and lanes to suit traffic flow conditions and break lanes to accommodate shift changes.
• Monitor processes and implement and maintain procedures and systems to ensure effective and efficient processes.
• Monitor customer relationships, complaints and enquiries and implement actions to resolve problems and maintain a positive company image.
• Monitor and attend to shortages per Toll Collector, and (take action).

Staff Management
• Manage and control leave for subordinates, record staff absenteeism and report to management.
• Coordinate team safety toolbox briefing/talk at the commencement of every shift and/or specific /unique task.
• Ensure appropriate PPE is used and in good condition in order to perform specific tasks/working conditions.
• Ensure manning levels comply with traffic processing requirements.
• Ensure employees adhere to the Company policies and procedures.

Reports
• Print and check daily Toll Collectors reports, compare the incident report with Toll Collectors booth control data and report problems to management.
• Print and check no payment reports, credit grant reports, discrepancy reports, violation reports and acknowledgements report and file.
• Reconcile the cash consolidation report against Toll Collectors cash declared, and report problems to management.
• Record and report on shift incidents to management on a shift basis.
• Report abnormal traffic situations/occurrences to management as soon as possible.
• Submit all the reports to the Plaza Manager for review.

This Job Specification indicates only the main duties and responsibilities of the position and therefore is not intended as an exhaustive list.

Requirements
The following are the minimum required qualifications for the role: –
• Grade 12 Certificate
• Advanced Diploma or Degree in any Business-Related Course
• Certificate of medical fitness
• Relevant 5 years’ experience as a supervisor
• Understanding of relevant procedures such as:
Environmental, health and safety, compliance, and good housekeeping practices
Procedure manuals
Understanding of Supervisory responsibilities/functions

Education Requirement: No Requirements

Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education:

Job application procedure
• Interested and qualified? Click here to apply

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