Summary
Date Posted: Saturday, July 15 2023, Base Salary: Not Disclosed

JOB DETAILS:
Job Statement
Build and maintain active long-term relationship with key decision makers at customer site level and continuously promote Metso’s value adding offering. Create a healthy business with high customer satisfaction with the site accounts.

Job Duties And Responsibilities
• Responsible to deliver improved customer satisfaction levels by providing process support on customer sites.
• Support customers with areas of improvement and optimizations on their plants.
• Responsibility to create the relationship with the key people at the site and share leads with the organization, connecting key interfaces.
• Walk customer plants and generate leads to take forward
• Focuses on after-market business yet is able to identify the investment/capex opportunities and is responsible to convey the customer requirement to capex sales.
• Plans and has full visibility to the activities of any Metso function at the site.
• Seeks and coordinates for best resources and channels to be used for customer facing activities.
• Understands customer business and is capable to argue Metso’s added value.
• Drives site sales activities together with cross organizational site account team and understands customer’s capex and opex related decisions and buying timetable.
• Drives account planning and implementation (strategy, relationship, site level budgeting, activity plan, sales roadmap and plan).
• Maintains and shares information of installed base, performance and shutdown schedules and plan.
• Orchestrates Customer satisfaction surveys and closed loop activities and ensures continuous improvement activities.
• Supports Accounts Receivable and payment collections.
• Active member of the MA Key Account/Global Key Account team I/A

Relationships
• Report directly to the Director Sales & Service Region Central and East Africa

Internal And External Interfaces
• Mining Customers
• Engineering and Drawing Office
• Complex Proposals Commercial Team
• Project Execution Team
• Key Account Managers
• Business Development Manager
• Product Lines
• Product Support

Qualifications & Experience
• Bachelors’ Degree or BTech – Chemical / Process Engineering
• Minimum 5 years’ experience working on concentrator plants as a Plant metallurgist
• Sales or Account Management skills will be advantageous
• Be able to speak Mandarin
• Experience working in a customer-focused and fast-paced professional environment
• Computer literate in Sales Force, Microsoft Excel, Word and PowerPoint
• Strong negotiation and influencing skills, with the ability to build trust
• Strong communication skills and a serving leader

Skills And Abilities
• Customer-centric mindset, able to translate customer issues/needs into profitable business solutions
• Good interpersonal, communication, presentation & facilitation skills
• Highly motivated individual with the ability to work under pressure and meet deadlines.
• Team Player.
• High attention to detail and accuracy.
• Strong written and verbal communications skills are critical
• Prepared to work flexible work hours to meet deadlines when required
• Travelling into Africa will be a requirement
• Willingness to learn and continually improve own knowledge base
• Driven and independent self-starter focused on meeting or exceeding targets set
• Ability to manage own time

Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education: Bachelor Degree

Job application procedure
Please note that, should you not receive any response from us within 14 days, please regard your application as unsuccessful; we however thank you for your interest in our company.
• Metso is a frontrunner in providing sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. By helping our customers increase their productivity, improve their energy and water efficiency and environmental performance with our process and product expertise, we are the partner for positive change.
• Headquartered in Helsinki, Finland, Metso employs over 16,000 people in close to 50 countries and sales for 2022 were about EUR 5.3 billion. The company is listed on the Nasdaq Helsinki. metso.com, twitter.com/metsoofficial 

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