Summary
Date Posted: Monday, January 03, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Job Purpose
Responsible for all real-time monitoring of Transmission network alarms and alerts received from the NMS, EMS and NE’s. The incumbent will be responsible for identifying and diagnosing all network alarms/alerts and performing first level intervention on all incidents before raising escalation tickets to Network Support and/or Field Teams.

Key Responsibilities
Alert/Alarm Management
To ensure effective monitoring of all network and service alarms in all transmission and customer connections

Problem Management
Undertake first level problem Diagnosis, Correlation and intervention

Ticket Management
Raising of Trouble Ticket
Escalation to appropriate teams until resolution

Closure of TT
All stakeholder notification

Reporting
• Update the incident management system with appropriate information whenever any incident occurs;
• Escalate all matters on time so that service is restored asper SLA metrics agreed with clients;
• Report on all matters affecting service quality

Health Checks
Perform basic daily and weekly system health checks to ascertain system uptime

Customer Support
Handle support calls and advise clients in customer friendly manner

Security
Always ensure compliance to privacy and security standards

Knowledge, Skills, Qualifications and Experience
Diploma in Telecommunications or a relevant qualification, Member of EIZ or ICTAZ orany relevant body, 1 to2 years’ experience working in a support role or in the Network OperationsCentre

Competencies required for this Role
• Key Knowledge Extensive knowledge and hands on demonstrated capability of performing basic troubleshooting on ICT equipment, power & cooling equipment and access control
• Identifies problems/issues.
• Ability to quickly respond to any incident
• Analytical thinking and eager to learn
• Business understanding
Key Attributes/Competencies
• Able to set own priorities.
• Uses discretion to complete assignments.
• Independently applies knowledge of technical practices and specialty area standards.
• Sober and ability to follow safety rules and procedures
• Independently completes assignments.
• Cultivates good peer working relationship

Education Requirement: No Requirements

Job Experience: No Requirements

Work Hours: 8

Job application procedure
Apply at: https://enchito.co.zm/careers/job-infor/136 

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