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Surveillance Technician job at Infratel
INFRATEL
Website :
311 Days Ago
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Vacancy title:
Surveillance Technician

[ Type: FULL TIME , Industry: Business Management and Administration , Category: Science & Engineering ]

Jobs at:

Infratel

Deadline of this Job:
Wednesday, July 24 2024 

Duty Station:
Within Zambia , Lusaka, South - Central Africa

Summary
Date Posted: Wednesday, July 10 2024, Base Salary: Not Disclosed

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Learn more about Infratel
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JOB DETAILS:
Job Description
Responsible for all real-time monitoring of Transmission network alarms and alerts received from the NMS, EMS and NE’s. The incumbent will be responsible for identifying and diagnosing all network alarms/alerts and performing first level intervention on all incidents before raising escalation tickets to Network Support and/or Field Teams.

Key Responsibilities
Alert/Alarm Management
• Always ensure compliance to privacy and security standards
Security
• Handle support calls and advise clients in customer friendly manner
Customer Support
• Perform basic daily and weekly system health checks to ascertain system uptime
Health Checks
• Report on all matters affecting service quality
• Escalate all matters on time so that service is restored asper SLA metrics agreed with clients;
• Update the incident management system with appropriate information whenever any incident occurs;
Reporting
• All stakeholder notification
• Closure of TT
• Escalation to appropriate teams until resolution
• Raising of Trouble Ticket
Ticket Management
• Undertake first level problem Diagnosis, Correlation and intervention
Problem Management
• To ensure effective monitoring of all network and service alarms in all transmission and customer connections

Minimum Qualifications
• Diploma in Telecommunications or a relevant qualification
• Member of EIZ or ICTAZ

Key Competencies and Skills
• Extensive knowledge and hands on demonstrated capability of performing basic troubleshooting on ICT equipment, power & cooling equipment and access control.
• Identifies problems/issues.
• People Skills
• Ability to quickly respond to any incident
• Analytical thinking and eager to learn
• Business understanding
• Communication skills
• Able to set own priorities.
• Uses discretion to complete assignments;
• Independently applies knowledge of technical practices and specialty area standards.
• Sober and ability to follow safety rules and procedures
• Independently completes assignments;
• Cultivates good peer working relationship

Years of Experience Required
• 2 years’ experience working in a support role or in the Network Operations Centre

Education Requirement: No Requirements

Work Hours: 8

Experience in Months: 24

Level of Education:

Job application procedure
• To apply for this job please visit infratel.enchito.co.zm.

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QUICK ALERT SUBSCRIPTION

Job Info
Job Category: Engineering jobs in Zambia
Job Type: Full-time
Deadline of this Job: Wednesday, July 24 2024
Duty Station: Lusaka
Posted: 10-07-2024
No of Jobs: 1
Start Publishing: 10-07-2024
Stop Publishing (Put date of 2030): 10-07-2066
Apply Now

Caution: Never Pay Money in a Recruitment Process.

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  • SELECT * FROM icop0_jmap_headings WHERE `linkurl` = 'https://www.greatzambiajobs.com/jobs/job-detail/job-Surveillance-Technician-job-at-Infratel-62518'73μs1.05KB/plugins/system/jmap/jmap.php:1135Copy
  • SELECT `original_text`, `target_text`, `original_text_regex`, `target_text_regex` FROM `icop0_jmap_text_replacements` WHERE `published` = 151μs1008B/plugins/system/jmap/jmap.php:508Copy
  • SELECT `value` FROM icop0_acym_configuration WHERE `name` LIKE "%regacy" OR `name` LIKE "%\_sub"196μs856B/plugins/system/acymtriggers/acymtriggers.php:430Copy
  • SHOW TABLES676μs8.82KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:678Copy
  • SELECT * FROM icop0_acym_plugin60μs2.14KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT * FROM icop0_acym_plugin51μs2.14KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT `groups`.*, `groups`.title AS text, `groups`.id AS `value` FROM icop0_usergroups AS `groups`119μs1.36KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT configvalue FROM `icop0_js_job_config` WHERE configname = 'company_seo'131μs856B/components/com_jsjobs/models/configurations.php:103Copy
  • SELECT * FROM `icop0_js_job_config` WHERE configfor = 'jobsharing'192μs1.02KB/components/com_jsjobs/models/configurations.php:82Copy
  • SELECT name AS col FROM `icop0_js_job_companies` WHERE id = 379051μs856B/components/com_jsjobs/models/company.php:1832Copy
  • SELECT `session_id` FROM `icop0_session` WHERE `session_id` = ?136μs1.63KBParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:291Copy
  • UPDATE `icop0_session` SET `data` = ? , `time` = ? WHERE `session_id` = ?482μs912BParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:318Copy