Summary
Date Posted: Wednesday, July 10 2024, Base Salary: Not Disclosed

JOB DETAILS:
Job Description
Responsible for all real-time monitoring of Transmission network alarms and alerts received from the NMS, EMS and NE’s. The incumbent will be responsible for identifying and diagnosing all network alarms/alerts and performing first level intervention on all incidents before raising escalation tickets to Network Support and/or Field Teams.

Key Responsibilities
Alert/Alarm Management
• Always ensure compliance to privacy and security standards
Security
• Handle support calls and advise clients in customer friendly manner
Customer Support
• Perform basic daily and weekly system health checks to ascertain system uptime
Health Checks
• Report on all matters affecting service quality
• Escalate all matters on time so that service is restored asper SLA metrics agreed with clients;
• Update the incident management system with appropriate information whenever any incident occurs;
Reporting
• All stakeholder notification
• Closure of TT
• Escalation to appropriate teams until resolution
• Raising of Trouble Ticket
Ticket Management
• Undertake first level problem Diagnosis, Correlation and intervention
Problem Management
• To ensure effective monitoring of all network and service alarms in all transmission and customer connections

Minimum Qualifications
• Diploma in Telecommunications or a relevant qualification
• Member of EIZ or ICTAZ

Key Competencies and Skills
• Extensive knowledge and hands on demonstrated capability of performing basic troubleshooting on ICT equipment, power & cooling equipment and access control.
• Identifies problems/issues.
• People Skills
• Ability to quickly respond to any incident
• Analytical thinking and eager to learn
• Business understanding
• Communication skills
• Able to set own priorities.
• Uses discretion to complete assignments;
• Independently applies knowledge of technical practices and specialty area standards.
• Sober and ability to follow safety rules and procedures
• Independently completes assignments;
• Cultivates good peer working relationship

Years of Experience Required
• 2 years’ experience working in a support role or in the Network Operations Centre

Education Requirement: No Requirements

Work Hours: 8

Experience in Months: 24

Level of Education:

Job application procedure
• To apply for this job please visit infratel.enchito.co.zm.

All Jobs

QUICK ALERT SUBSCRIPTION