Summary
Date Posted: Tuesday, October 27, 2020 , Base Salary: Not Disclosed

JOB DETAILS:
Technical Support Representative .

RESPONSIBILTIES
• Do regular and thorough machine inspections following OEM standards and compile quotations, open and close off jobs, provide detailed maintenance reports to the customer and Komatsu.
• Discuss the above reports with the customer and assist in compiling action plans to rectify the problems as highlighted and maintain open communication channels with the customer and BIA site management team.
• Utilise these reports to also improve parts and service sales to the customer.
• Forward and discuss relevant reports with the National Service and any other related departments so as to highlight warranty, repair and manufacturing or design problems.
• Comply with customer’s safety regulations, safety standards and customer specific safety standards. Consistently monitor that Tag-Out and Lock-Out procedures are being followed.
• Strive to ensure that all people working on the Komatsu equipment are fully aware of the risks and hazards involved in working with this equipment and report unsafe acts to the relevant authorities.
• Drive maintenance initiatives and make recommendations to improve the machine availabilities, maintenance staff and TA’s correct repair procedures and work practices.
• Assist in parts planning, especially that which pertains to maintenance, re-builds and planned work.

Job Skills: Not Specified

EXPERIENCE AND EDUCATION
1. Must have a technical craft certificate
2. Minimum of technical diploma or equivalent qualification
3. Previous management skills
4. Valid Driver’s License

Job Education Requirements: Minimum of technical diploma

Job Experience Requirements: Not Specified

Work Hours: 8

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