Summary
Date Posted: Thursday, July 02, 2020 , Base Salary: Not Disclosed

JOB DETAILS:
Our client is looking for an Administrative Assistant to join their team
Job Role: Administrative Assistant
Industry: Banking / Financial / Insurance
Salary: Negotiable .

Key Responsibilities:
• Ensure that the quality of the calls mail Facebook and all channels of communication with clients is compliant with predefined parameters.
• Provide the relevant process reports on a on a daily basis
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile.
• Keep records of all conversations in our call center database in a comprehensible way
• Meet personal/team qualitative and quantitative targets;
• Give Call Centre Manager feedback on your findings for our continuous quality improvement cycle
• Track record of over-achieving quota (set targets)
• Strong phone and verbal communication skills along with active listening
• Customer focus and adaptability to different personality types
• Follow communication scripts when handling different topics;
• Identify customer needs, clarify information, research every issue
• Should compile monthly reports on areas that affect your office.

Job Skills: Not Specified

Qualifications
• Good understanding of customer service practices or knowledge of Customer Relationship.
• Excellent interpersonal and communication skills (oral & written),
• Enthusiastic, self-starter, with strong multitasking abilities,
• Analytical, good problem solver.
• Ability to maintain confidentiality and exercise extreme discretion
• Problem Analysis & problem-solving Skills and a Team player
• Attention to details, Listening skills,
• Adaptability, and stress tolerance,
• Data entry/ Computer skills, and typing skills
• 2 Years of Experience
• Diploma or better in a business-related course
• Minimum 2 years Customer Care experience
• Familiarity with CRM systems and practices

Job Education Requirements: Not Specified

Job Experience Requirements: Not Specified

Work Hours: 8

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Job application procedure
To apply for this job please visit https://www.recruitmentmattersafrica.com/job.php?rmjid=11311  

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