JOB DETAILS:
Administrative Officer
Point of contact for all employees, providing administrative support and managing queries.
Responsibilities and Duties
• Ensure employees provide excellent customer service and handle complaints with professionalism.
• Determine extent and service quality levels by inspecting facilities.
• Secure long term client relationships by maintaining effective client relations.
• Seek new business opportunities and coordinate with Director of New Business to secure contracts.
• Review and analyze performance and suggest improvement plans to Management.
• Ensure completion of paperwork from each region and audit controls on time.
• Monitor contract services budget and financial performance management.
• Report to Head office on financial performance on time
• Control effective labor and comply with labor management tools, systems, policies and procedures.
• Develop project work plan and staffing and recruit or assign regional project personnel.
• Manage working knowledge of customer needs and contract requirements, resources required and deliverables.
• Ensure mapping of site resources and activities and manage as per timelines and budget constraints.
• Follow program management principles to plan and execute team activities.
• Oversee the operations of multiple office, store or business branches
• Guide, train and manage lower-level management and supervisors
• Prepare performance reports for presentation to upper administration
• Organize and implement training programs for staff in the entire region
• Ensure that all branches follow safety, health and business laws and regulations
• Uphold company standards of excellence and service, guaranteeing quality performance
• Collaborate with marketing team for the planning of large events
• Maximize company profits at the branches you supervise
Skills
• Strong math skills to crunch numbers and keep track of your region’s profit
• Ability to motivate others on a team and help them succeed
• Multitasking skills and the ability to tend to multiple problems at a time
• Problem-solving skills, especially in situations of high stress
• Strong knowledge of company policy, goals and standards
• Organizational skills to manage large amounts of information
• Ability to generate a variety of reports and presentations displaying regional performance
• Strong customer service skills in the areas of handling disputes and treating customers with care
Qualifications
• Diploma in any business related field, degree will be an added advantage.
Experience
• At least one year of relevant and progressive knowledge of equipment supply, support, and installations, repair and calibrations work experience.
Competencies And Skills
• Must have a driving licence B, C1
• Ability to work independently and respond to feedback in a timely and professional manner;
• Ability to work under flexible shifts and adapt to changing schedules
• Ability to use mobile tools and application
• Ability to persuasion, Degree/Diploma or certification in Marketing is an added value.
• Ability to identify issues and areas for improvement through analysis
• Exposure and conceptual understanding of contract law and pricing
• Strong commercial acumen and business understanding
• Ability to manage both internal and customer relationships
• Excellent leadership qualities
• Team orientated, with strong relationship and interpersonal skills
• Advanced negotiation, influencing and stakeholder management abilities
• Excellent written and verbal communication skills
• Excellent numeracy skills
• Intermediate to advanced computer software skills, including Excel & SAGE accounting packages
LANGUAGE REQUIREMENT
Proficiency in English is required. Knowledge of one of or several other languages spoken in Zambia would be an added advantage
Administrative Officer
Point of contact for all employees, providing administrative support and managing queries.
Responsibilities and Duties
• Ensure employees provide excellent customer service and handle complaints with professionalism.
• Determine extent and service quality levels by inspecting facilities.
• Secure long term client relationships by maintaining effective client relations.
• Seek new business opportunities and coordinate with Director of New Business to secure contracts.
• Review and analyze performance and suggest improvement plans to Management.
• Ensure completion of paperwork from each region and audit controls on time.
• Monitor contract services budget and financial performance management.
• Report to Head office on financial performance on time
• Control effective labor and comply with labor management tools, systems, policies and procedures.
• Develop project work plan and staffing and recruit or assign regional project personnel.
• Manage working knowledge of customer needs and contract requirements, resources required and deliverables.
• Ensure mapping of site resources and activities and manage as per timelines and budget constraints.
• Follow program management principles to plan and execute team activities.
• Oversee the operations of multiple office, store or business branches
• Guide, train and manage lower-level management and supervisors
• Prepare performance reports for presentation to upper administration
• Organize and implement training programs for staff in the entire region
• Ensure that all branches follow safety, health and business laws and regulations
• Uphold company standards of excellence and service, guaranteeing quality performance
• Collaborate with marketing team for the planning of large events
• Maximize company profits at the branches you supervise
Skills
• Strong math skills to crunch numbers and keep track of your region’s profit
• Ability to motivate others on a team and help them succeed
• Multitasking skills and the ability to tend to multiple problems at a time
• Problem-solving skills, especially in situations of high stress
• Strong knowledge of company policy, goals and standards
• Organizational skills to manage large amounts of information
• Ability to generate a variety of reports and presentations displaying regional performance
• Strong customer service skills in the areas of handling disputes and treating customers with care
Qualifications
• Diploma in any business related field, degree will be an added advantage.
Experience
• At least one year of relevant and progressive knowledge of equipment supply, support, and installations, repair and calibrations work experience.
Competencies And Skills
• Must have a driving licence B, C1
• Ability to work independently and respond to feedback in a timely and professional manner;
• Ability to work under flexible shifts and adapt to changing schedules
• Ability to use mobile tools and application
• Ability to persuasion, Degree/Diploma or certification in Marketing is an added value.
• Ability to identify issues and areas for improvement through analysis
• Exposure and conceptual understanding of contract law and pricing
• Strong commercial acumen and business understanding
• Ability to manage both internal and customer relationships
• Excellent leadership qualities
• Team orientated, with strong relationship and interpersonal skills
• Advanced negotiation, influencing and stakeholder management abilities
• Excellent written and verbal communication skills
• Excellent numeracy skills
• Intermediate to advanced computer software skills, including Excel & SAGE accounting packages
LANGUAGE REQUIREMENT
Proficiency in English is required. Knowledge of one of or several other languages spoken in Zambia would be an added advantage
JOB DETAILS:
We are a transport and logistics company providing transport of goods for our clients around the central and southern Africa region. we are looking for a self driven and motivated Admin assistant.
Key Responsibilities:
• updating daily tracking report
• coordinate and communicate with drivers
• File return, Napsa and Zra
• Submitting monthly report
• Handling service books
• Filing and organising company documentations and contract
Requirement:
• Bachelor degree/diploma in business administration or logistics
• Minimum 3 years experience in the field of transport and logistics
• Knowledge in Microsoft excel
We are a transport and logistics company providing transport of goods for our clients around the central and southern Africa region. we are looking for a self driven and motivated Admin assistant.
Key Responsibilities:
• updating daily tracking report
• coordinate and communicate with drivers
• File return, Napsa and Zra
• Submitting monthly report
• Handling service books
• Filing and organising company documentations and contract
Requirement:
• Bachelor degree/diploma in business administration or logistics
• Minimum 3 years experience in the field of transport and logistics
• Knowledge in Microsoft excel
JOB DETAILS:
ORGANISATIONAL BACKGROUND
Founded in 1979, Theological Education by Extension in Zambia (TEEZ) is an Ecumenical Program of Several Churches aimed at providing extension-based theological and community development training to Church leaders and ordinary Church members in order “to prepare all God’s people for the work of Christian service” (Ephesians 4:12).
The member Churches are the African Methodist Episcopal Church, Anglican Church, Church of Central African Presbyterian, Community of Christ, Christian Missions in Many Lands (CMML-Open), Lutheran Evangelical Church in Africa, Reformed Church in Zambia, United Church of Zambia, United Methodist Church, and Uniting Presbyterian Church in Southern Africa.
Theological Education by Extension in Zambia collaborates with Member Churches and communities across the ten provinces of Zambia to deliver Christian Education and Church Community Services programs and projects.
We believe in the power of building a vibrant and healthy family, Church and society through Church and community service so that people may have life and life in its fullness (John 10:10b). Working together with various Churches and partners, we strive to make Christ known and the power of His love, mercy and justice manifested.
We have been building the capacity of individuals and local Churches through our extension-based Theological and Social Community Development programs and projects since 1979.
We believe in integrity, commitment, and innovation in all we do as we reflect the love of God to all people.
ABOUT THE POSITION
REGISTRAR/PROGRAMME OFFICER-CHURCH & COMMUNITY SERVICES (KITWE)- INTERNSHIP (4-6 MONTHS)
(This a Copperbelt Based Post)
POSITION DESCRIPTION:
• The Registrar is accountable to the Executive Director and Training & Capacity Development Manager.
• The Registrar will be a marketing personality, primarily responsible for students’ recruitment and admissions. He or she will build strong and lasting relationships with prospective students and TEEZ Member Churches, delivering on TEEZ objectives to ensure the institution’s programs operate fully. In addition, he or she shall ensure that all enquirers and applicants receive a positive impression of the institution.
• As a prominent public representative of TEEZ, he or she will excel in customer service and be a firm believer in the core values and ethos of the organisation
• The TEEZ Registrar/Programme Officer will play a crucial part in the planning, preparation, and execution of critical admissions-related events, such as workshops, seminars, training, and any exhibition events and TEEZ Sunday. In addition, he or she will provide regular updates to the Training & Capacity Development Manager and subsequently to the Executive Director on the registration, classes, and data management processes.
• The Registrar will work closely with Training & Capacity Development Manager, Finance & Administration Officer, Office Assistant/Printing Officer, and Executive Assistant. As a team, develop and foster effective working relationships with field training groups and teams.
• This is a crucial post critical to the continued growth and development of TEEZ. Therefore, it is essential that the Registrar/Programme Officer has excellent verbal and written communication skills, maintains a high level of efficiency and is calm, confident, and professional with various audiences.
• The TEEZ Registrar/Programme Officer is expected to have a whole TEEZ programme approach and ensure that our clients /stakeholders understand the importance of TEEZ ins its theological and community-oriented development. He or she will also be expected to attend the whole planning session to understand the training and pastoral experiences that students and participants can expect concerning TEEZ. In addition, a sound understanding of record management, recruitment, examination marking/grading, and curriculum development would be an advantage.
• The TEEZ Registrar/Programme Officer will have a high level of accountability with the critical success measures, measured against the number of new enquiries generated, the number of students/participants and registrations and the flow of students between the individual year class groups.
Additional Responsibilities on Programmes (Church & Community Services)
• The position holder shall be responsible for supporting the Training & Development Department with evidence-based strategies to address the Church’s Mission, Discipleship, Evangelism, Christian Education and Diaconal programs in the areas of HIV/AIDS, Gender-based violence, Environment and climate-related activities, Financial Inclusion and Clergy & Women Economic Strengthening in ways that improve human dignity, equitable access to opportunities, social justice, Church growth and inmates identity in Christ (prison ministry).
SPECIFIC DUTIES (CHURCH & COMMUNITY SERVICES)
• Build the capacity of TEEZ Member Churches, Church leaders and members to under the Churches’ role in Social Services and Teaching.
• The Registrar/Programme Officer will be expected to have critical key competency in developing strategies to enhance the capacity of TEEZ Member Churches and Communities where they serve and evangelise on issues related to Biblical understanding, Government policies and laws on Churches’ social intervention.
• Working with Church and Non-Church actors to strengthen coordination of the Churches’ response at various levels
• Promoting knowledge sharing, learning of strategies, interventions and lessons learnt in programming congregation-based Christian Education and Community Services.
• Collaborating with different actors, such as the Government and other faith-based organisations, on thematic areas of programme implementation.
• Providing technical support to groups and Churches for the development and applying practical tools for ministry in liaison with the Training & Capacity Development Manager.
• Supporting the design and monitoring of strategies and activities for Church and Community Services.
• Providing technical support to implementing grassroots and churches to develop annual work plans and supporting their implementation.
• Participating in joint planning, monitoring, and reviewing activities in the implementing areas and supporting the establishment and equipping of Christian Educators/Trainers.
• Collecting and assessing relevant information concerning strategies implemented by TEEZ.
• Support TEEZ fundraising initiatives
MINIMUM REQUIREMENTS
• Aged between 28- 38 years.
• A Bachelor’s degree in Development Studies, Education, Gender, or other related social sciences from a recognised University.
• Additional qualifications in statistics, Monitoring, and Evaluation are an added advantage.
• At least one (1) year of experience in data management, programming, teaching, and training, or Christian-related programmes.
• Demonstrated facilitation skills.
• Demonstrated understanding of Church and Social Justice issues.
• Demonstrable experience in research and working within influential coalitions and networks.
• Ability to identify funding organisations and facilitate the development of partnerships at the operational level and use the partnership for scaling up interventions.
• An initiative-taker, able to work under minimal supervision and be a team player.
• Strong writing skills for project reports and project documents
• Experience with similar previous work and the ability to speak and understand major local languages will be added advantages.
OTHER REQUESTED COMPETENCES
• Ability to work with minimum supervision and effectively guides the programme in strategic processes such as strategic planning.
• Meets set targets within set time frames and targets of high quality.
• Demonstrate a clear understanding of the organisational mission, vision, and lives by values of Theological Education by Extension in Zambia.
• A committed Christian of sober character and mind.
• Mature and sober character.
TOOLS
• Exceptional knowledge of and experience using the Microsoft Office suite (Word, Excel, Outlook, PowerPoint, etc.)
• Excellent command of other software packages and corporate tools and ability to make optimal use of tools and modern technologies
• Ability to quickly learn and adapt to new tools
LANGUAGES
• Excellent communication skills with good command of English as an official language and local languages in at least one or two of the seven official Zambian local languages.
ORGANISATIONAL BACKGROUND
Founded in 1979, Theological Education by Extension in Zambia (TEEZ) is an Ecumenical Program of Several Churches aimed at providing extension-based theological and community development training to Church leaders and ordinary Church members in order “to prepare all God’s people for the work of Christian service” (Ephesians 4:12).
The member Churches are the African Methodist Episcopal Church, Anglican Church, Church of Central African Presbyterian, Community of Christ, Christian Missions in Many Lands (CMML-Open), Lutheran Evangelical Church in Africa, Reformed Church in Zambia, United Church of Zambia, United Methodist Church, and Uniting Presbyterian Church in Southern Africa.
Theological Education by Extension in Zambia collaborates with Member Churches and communities across the ten provinces of Zambia to deliver Christian Education and Church Community Services programs and projects.
We believe in the power of building a vibrant and healthy family, Church and society through Church and community service so that people may have life and life in its fullness (John 10:10b). Working together with various Churches and partners, we strive to make Christ known and the power of His love, mercy and justice manifested.
We have been building the capacity of individuals and local Churches through our extension-based Theological and Social Community Development programs and projects since 1979.
We believe in integrity, commitment, and innovation in all we do as we reflect the love of God to all people.
ABOUT THE POSITION
REGISTRAR/PROGRAMME OFFICER-CHURCH & COMMUNITY SERVICES (KITWE)- INTERNSHIP (4-6 MONTHS)
(This a Copperbelt Based Post)
POSITION DESCRIPTION:
• The Registrar is accountable to the Executive Director and Training & Capacity Development Manager.
• The Registrar will be a marketing personality, primarily responsible for students’ recruitment and admissions. He or she will build strong and lasting relationships with prospective students and TEEZ Member Churches, delivering on TEEZ objectives to ensure the institution’s programs operate fully. In addition, he or she shall ensure that all enquirers and applicants receive a positive impression of the institution.
• As a prominent public representative of TEEZ, he or she will excel in customer service and be a firm believer in the core values and ethos of the organisation
• The TEEZ Registrar/Programme Officer will play a crucial part in the planning, preparation, and execution of critical admissions-related events, such as workshops, seminars, training, and any exhibition events and TEEZ Sunday. In addition, he or she will provide regular updates to the Training & Capacity Development Manager and subsequently to the Executive Director on the registration, classes, and data management processes.
• The Registrar will work closely with Training & Capacity Development Manager, Finance & Administration Officer, Office Assistant/Printing Officer, and Executive Assistant. As a team, develop and foster effective working relationships with field training groups and teams.
• This is a crucial post critical to the continued growth and development of TEEZ. Therefore, it is essential that the Registrar/Programme Officer has excellent verbal and written communication skills, maintains a high level of efficiency and is calm, confident, and professional with various audiences.
• The TEEZ Registrar/Programme Officer is expected to have a whole TEEZ programme approach and ensure that our clients /stakeholders understand the importance of TEEZ ins its theological and community-oriented development. He or she will also be expected to attend the whole planning session to understand the training and pastoral experiences that students and participants can expect concerning TEEZ. In addition, a sound understanding of record management, recruitment, examination marking/grading, and curriculum development would be an advantage.
• The TEEZ Registrar/Programme Officer will have a high level of accountability with the critical success measures, measured against the number of new enquiries generated, the number of students/participants and registrations and the flow of students between the individual year class groups.
Additional Responsibilities on Programmes (Church & Community Services)
• The position holder shall be responsible for supporting the Training & Development Department with evidence-based strategies to address the Church’s Mission, Discipleship, Evangelism, Christian Education and Diaconal programs in the areas of HIV/AIDS, Gender-based violence, Environment and climate-related activities, Financial Inclusion and Clergy & Women Economic Strengthening in ways that improve human dignity, equitable access to opportunities, social justice, Church growth and inmates identity in Christ (prison ministry).
SPECIFIC DUTIES (CHURCH & COMMUNITY SERVICES)
• Build the capacity of TEEZ Member Churches, Church leaders and members to under the Churches’ role in Social Services and Teaching.
• The Registrar/Programme Officer will be expected to have critical key competency in developing strategies to enhance the capacity of TEEZ Member Churches and Communities where they serve and evangelise on issues related to Biblical understanding, Government policies and laws on Churches’ social intervention.
• Working with Church and Non-Church actors to strengthen coordination of the Churches’ response at various levels
• Promoting knowledge sharing, learning of strategies, interventions and lessons learnt in programming congregation-based Christian Education and Community Services.
• Collaborating with different actors, such as the Government and other faith-based organisations, on thematic areas of programme implementation.
• Providing technical support to groups and Churches for the development and applying practical tools for ministry in liaison with the Training & Capacity Development Manager.
• Supporting the design and monitoring of strategies and activities for Church and Community Services.
• Providing technical support to implementing grassroots and churches to develop annual work plans and supporting their implementation.
• Participating in joint planning, monitoring, and reviewing activities in the implementing areas and supporting the establishment and equipping of Christian Educators/Trainers.
• Collecting and assessing relevant information concerning strategies implemented by TEEZ.
• Support TEEZ fundraising initiatives
MINIMUM REQUIREMENTS
• Aged between 28- 38 years.
• A Bachelor’s degree in Development Studies, Education, Gender, or other related social sciences from a recognised University.
• Additional qualifications in statistics, Monitoring, and Evaluation are an added advantage.
• At least one (1) year of experience in data management, programming, teaching, and training, or Christian-related programmes.
• Demonstrated facilitation skills.
• Demonstrated understanding of Church and Social Justice issues.
• Demonstrable experience in research and working within influential coalitions and networks.
• Ability to identify funding organisations and facilitate the development of partnerships at the operational level and use the partnership for scaling up interventions.
• An initiative-taker, able to work under minimal supervision and be a team player.
• Strong writing skills for project reports and project documents
• Experience with similar previous work and the ability to speak and understand major local languages will be added advantages.
OTHER REQUESTED COMPETENCES
• Ability to work with minimum supervision and effectively guides the programme in strategic processes such as strategic planning.
• Meets set targets within set time frames and targets of high quality.
• Demonstrate a clear understanding of the organisational mission, vision, and lives by values of Theological Education by Extension in Zambia.
• A committed Christian of sober character and mind.
• Mature and sober character.
TOOLS
• Exceptional knowledge of and experience using the Microsoft Office suite (Word, Excel, Outlook, PowerPoint, etc.)
• Excellent command of other software packages and corporate tools and ability to make optimal use of tools and modern technologies
• Ability to quickly learn and adapt to new tools
LANGUAGES
• Excellent communication skills with good command of English as an official language and local languages in at least one or two of the seven official Zambian local languages.