Deadline of this Job: 03 February 2023
JOB DETAILS:With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
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Job Summary
To provide specialist advice and support in sales support, enabling the provision of sound sales practices across the business
Job Description
Sales Target : Proactively make self-initiated contact with customers in order to deliver against the required sales targets
Collaboration : Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.
Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards
Customer Experience: To provide service excellence and achieve customer satisfaction
Education
Higher Diplomas: Business, Commerce and Management Studies (Required)
Deadline of this Job: 27 January 2023
JOB DETAILS:Investigate all transactions in order to prevent fraud
• Provide documentation for the purpose of supporting all financial transactions
• Prepare monthly bank reconciliation reports regarding all cash deposits to the bank(s)
• Perform the reconciliation and verification of accounts regarding cash at hand and cash in the bank
• Reconcile and process transactions that are complex in nature
• Maintain required files, reports, and data
• Reconcile and rectify all ledger accounts belonging to customers
• Reconcile accounts that fall into receivable records
• Follows up all transactions continuously and provide updates to the management
• Adhere to corporate standards and procedures in all reconciliation activities
• Improve personal skill set regarding software proficiency, financial analysis and data processing
• Track all transactions regularly and report to the supervisor or team lead
• Reconcile discrepancies in different accounts
• Answer customers or client’s questions regarding any financial issues
The candidate must have,
• Proven customer support experience.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multi-task, priorities, and manage time effectively.
• Effectively manage large amounts of incoming email/chats
• Identify and assess customer’s need to achieve satisfaction.
• Build sustainable relationships of trust through open and interactive communication
• Willing to work during night shifts and public holidays
Competences
• Must have betting experience and knowledge
• Good with numbers (Credit or Better in Mathematics)
• Must be able to speak English fluently. (Ability to speak Hindi is an added advantage)
• Patience
• Problem solving skills
• Friendly
• Teamwork
• Pays attention to detail
• Time Management
Qualifications
• Diploma in Banking, Finance and Accounting Field.
• Full Grade 12 Certificate with Credit or Better in Mathematics.
• Excellent communication and interpersonal skills
• Should possess logical approach to problem solving