Customer Service Jobs at Oryx Energies Zambia Limited and FNB

JOB DETAILS:
Oryx Energies Zambia Limited is a fast-growing energy marketer registered in Zambia and a subsidiary of Oryx Energies SA, a group of companies headquartered in Geneva, Switzerland, We provide fuels, LPG (Liquefied Petroleum Gas) and lubricants to businesses and consumers across Zambia
As we expand our retail network, we are looking for vibrant, customer focused individuals with a high level of integrity to run our service stations in various locations while maintaining our Oryx retail standards.

To qualify, you must;
1. Demonstrate a flair for business and aggressiveness in marketing
2. Demonstrate ability to inspire teams to meet targets
3. Have a Diploma from a recognized institution in the case of Individual applicants and Key Directors for Institutional applicants)
4. Have the minimum working capital requirement of ZMW 2,000,000 (subject to site location)
5. Dedicate full time availability to operate the Service Station


JOB DETAILS:
Customer Insights Analyst
Purpose
To support the business function by coordinating activities and projects linked to Customer Experience strategies and objectives
Experience and qualifications
• Minimum Qualification – Relevant Commercial diploma with specialisation in marketing management or market research
• Experience – 1 to 3 years experience in a similar environment

Additional requirements
Responsibilities
• Identify and utilise opportunities to assess and improve own performance
• Comply with relevant statutory, legislative, policy and governance requirements and adhere to processes and procedures related to area of specialisation
• Deliver customer service through adherence to quality service standards
• Contribute to cost efficiencies through responsible utilisation of work related resources
• Ensure operational excellence through the delivery of work processes according to defined quality standards
• Support with root cause analysis, common themes and coordination with key stakeholders around intervention to address customer experience gaps
• Provide and effective and efficient administration service
• Contribute to teamwork and inclusivity within own team