Computer/ IT jobs at R A Consulting Services Zambia and Other Companies in Zambia

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IT End User Support Technician job at R A Consulting Services Zambia
 
Deadline of this Job: 23 November 2022

Must be Resident in Mansa, Mongu and Kapiri-Mposhi.
The preferred candidate shall manage complete end user computing environment to ensure that all laptop, desktops, printing environment and other EUC devices (IPBX, VC facilities, mobile devices…), LAN/WAN devices (switches, access points, routers) are available for employees and other business users.

The responsibilities in this role shall include, but are not limited to:
2.7.1 Image Management: Building, maintaining and deploying desktop/laptop images.
2.7.2 Patch Management: Acquiring, testing, and installing multiple patches to an administered computer system.
2.7.3 Antivirus Management: The maintenance, deployment, and analysis of antivirus in desktops and laptops
2.7.4 Hardware Configuration & Certification
2.7.5 Application Packaging & Virtualization: Service which enables automated deployment of applications to the future state platform (existing or new).
2.7.6 Software Distribution: Centralized application packaging and distribution.
2.7.7 Incident and Problem Support: This involves break/fix, configuration issues, troubleshooting, and software installations, repair and restore of servers, hardware repair (if required), all coordination with 3rd party Partners for resolution in incidents and problems.
2.7.8 Product Strategy & Development: Education and integration of information related to desktop.
2.7.9 Desktop Management: The functions required to provide desktop support to a user’s device.
2.7.10 Asset Management: Update the Asset Inventory and Management System for addition, modification or disposal or assets; ensure that inventory tools are duly installed on workstations; to maintain the asset inventory in offices and highlight the need for replacement/refresh of End of Life/End of Service equipment
2.7.11
2.7.12 Asset tagging and asset store Management
2.7.13 Device asset reconciliation with finance and Software reconciliation with IT as per request
2.7.14 BIMAC (Build, Install, Move, Add, Change) services for all devices
2.7.15 Onsite support of incident and request for All Employee devices. Such as Wi-Fi access and basic diagnostic of computer/laptops.
2.7.16 Technical evaluation of Devices and UAT.
2.7.17 Print services: location based printer / scanner installation, troubleshooting
2.7.18 IT end user accessories Management (display panel, motherboard, RAM, HDD, charger, battery etc)
2.7.19 End User Computing Device (EUC) license Management, Provide true up count, Partner warranty management
2.7.20 auditing, verification of EUC devices and software Trend Analysis and reporting
2.7.21 support for SCCM agent deployment and issues
2.7.22 Patch/new tool deployment through SCCM, wherever applicable.
2.7.23 Network administration: operation, administration and maintenance of end user network (LAN/WAN/Wireless LAN).
2.7.24 support for internet and intranet access
2.7.25 support for 3rd party software installation and troubleshooting
2.7.26 support for windows time sync of the domain clients
2.7.27 support for domain client adding and removing issue (join/disjoin)
2.7.28 Install/uninstall application software on laptop and desktop
2.7.29 Support users to troubleshoot on using offi¬ce suite or common applications.
2.7.30 Support users to troubleshoot wireless access issue from their computers.
2.7.31 Support users on using/configuring IPBX / PBX / VoIP telephones (Polycom, Cisco, …)
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J! InfoRequestSessionProfileQueries64
60.385MBMemory Usage357msRequest Duration
Joomla! Version4.4.10
PHP Version8.1.32
Identityguest
Response200
Templatejl_education_pro
Database
Server
mysql
Version
10.5.29-MariaDB
Collation
latin1_swedish_ci
Conn Collation
utf8mb4_general_ci
$_GET
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$_POST
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JSItemid
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  • SELECT `c`.`id`,`c`.`asset_id`,`c`.`access`,`c`.`alias`,`c`.`checked_out`,`c`.`checked_out_time`,`c`.`created_time`,`c`.`created_user_id`,`c`.`description`,`c`.`extension`,`c`.`hits`,`c`.`language`,`c`.`level`,`c`.`lft`,`c`.`metadata`,`c`.`metadesc`,`c`.`metakey`,`c`.`modified_time`,`c`.`note`,`c`.`params`,`c`.`parent_id`,`c`.`path`,`c`.`published`,`c`.`rgt`,`c`.`title`,`c`.`modified_user_id`,`c`.`version`, CASE WHEN CHAR_LENGTH(`c`.`alias`) != 0 THEN CONCAT_WS(':', `c`.`id`, `c`.`alias`) ELSE `c`.`id` END as `slug` FROM `icop0_categories` AS `s` INNER JOIN `icop0_categories` AS `c` ON (`s`.`lft` <= `c`.`lft` AND `c`.`lft` < `s`.`rgt`) OR (`c`.`lft` < `s`.`lft` AND `s`.`rgt` < `c`.`rgt`) WHERE (`c`.`extension` = :extension OR `c`.`extension` = 'system') AND `c`.`access` IN (:preparedArray1,:preparedArray2,:preparedArray3) AND `c`.`published` = 1 AND `s`.`id` = :id ORDER BY `c`.`lft`288μs5.19KBParams/libraries/src/Categories/Categories.php:375Copy
  • SELECT DISTINCT a.id, a.title, a.name, a.checked_out, a.checked_out_time, a.note, a.state, a.access, a.created_time, a.created_user_id, a.ordering, a.language, a.fieldparams, a.params, a.type, a.default_value, a.context, a.group_id, a.label, a.description, a.required, a.only_use_in_subform,l.title AS language_title, l.image AS language_image,uc.name AS editor,ag.title AS access_level,ua.name AS author_name,g.title AS group_title, g.access as group_access, g.state AS group_state, g.note as group_note FROM icop0_fields AS a LEFT JOIN `icop0_languages` AS l ON l.lang_code = a.language LEFT JOIN icop0_users AS uc ON uc.id=a.checked_out LEFT JOIN icop0_viewlevels AS ag ON ag.id = a.access LEFT JOIN icop0_users AS ua ON ua.id = a.created_user_id LEFT JOIN icop0_fields_groups AS g ON g.id = a.group_id LEFT JOIN `icop0_fields_categories` AS fc ON fc.field_id = a.id WHERE ( (`a`.`context` = :context AND (`fc`.`category_id` IS NULL OR `fc`.`category_id` IN (:preparedArray1,:preparedArray2)) AND `a`.`access` IN (:preparedArray3,:preparedArray4,:preparedArray5)) AND (`a`.`group_id` = 0 OR `g`.`access` IN (:preparedArray6,:preparedArray7,:preparedArray8)) AND `a`.`state` = :state) AND (`a`.`group_id` = 0 OR `g`.`state` = :gstate) AND `a`.`only_use_in_subform` = :only_use_in_subform ORDER BY a.ordering ASC678μs6.06KBParams/libraries/src/MVC/Model/BaseDatabaseModel.php:166Copy
  • SELECT a.* FROM icop0_gsd a WHERE a.state = 1 AND a.plugin = 'content' AND a.appview IN ('article','*') ORDER BY a.id desc132μs2.05KB/libraries/src/MVC/Model/BaseDatabaseModel.php:166Copy
  • SELECT a.* FROM icop0_gsd a WHERE a.state = 1 AND a.plugin = 'menus' AND a.appview IN ('menus','*') ORDER BY a.id desc134μs2.08KB/libraries/src/MVC/Model/BaseDatabaseModel.php:166Copy
  • SELECT * FROM icop0_jmap_headings WHERE `linkurl` = 'https://www.greatzambiajobs.com/jobs/weekly-jobs/1466-computer-it-jobs-at-r-a-consulting-services-zambia-and-other-companies-in-zambia'81μs1.05KB/plugins/system/jmap/jmap.php:1135Copy
  • SELECT `original_text`, `target_text`, `original_text_regex`, `target_text_regex` FROM `icop0_jmap_text_replacements` WHERE `published` = 165μs1008B/plugins/system/jmap/jmap.php:508Copy
  • SELECT `value` FROM icop0_acym_configuration WHERE `name` LIKE "%regacy" OR `name` LIKE "%\_sub"285μs856B/plugins/system/acymtriggers/acymtriggers.php:430Copy
  • SHOW TABLES691μs8.82KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:678Copy
  • SELECT * FROM icop0_acym_plugin113μs2.14KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT * FROM icop0_acym_plugin78μs2.14KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT `groups`.*, `groups`.title AS text, `groups`.id AS `value` FROM icop0_usergroups AS `groups`122μs1.36KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT `session_id` FROM `icop0_session` WHERE `session_id` = ?117μs1.63KBParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:291Copy
  • UPDATE `icop0_session` SET `data` = ? , `time` = ? WHERE `session_id` = ?374μs912BParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:318Copy