Summary
Date Posted: Tuesday, January 26, 2021 , Base Salary: Not Disclosed

JOB DETAILS:
Functional area: Service
Country: Zambia
City: KITWE
Company name: Atlas Copco Industrial Zambia Ltd
Date of posting: Jan 25, 2021
CTS Planner – Atlas copco Industrial Zambia Limited
Schedule and provide support for all shop and field service repairs of compressed air equipment and ancillary equipment providing regular updates to the Service Supervisor and the customer
. Nature & Scope:
Work with the Service Supervisor to coordinate the activities of the Service Department. Serve as information liaison between the Service Supervisor, Service Technicians, Logistics Team, and customers. .

Principal Responsibilities
• Receive incoming calls for service of compressed air equipment and schedule all shop and field service repairs in computer system.
• Creating and managing service orders.
• Provide regular updates to customers regarding service that is in process.
• Provide price quotations for service jobs to customers.
• Maintain scheduled service Contract orders in computer system and facilitate the closing orders approved for invoicing.
• Review and maintain labor records for Service Technicians.
• Prepare credit notes and manual invoices for review by the BLM.
• Place orders for parts required to complete service orders, and work to expedite the delivery of these orders, as needed.
• Report completed service jobs and/or problem areas on a daily basis to the Service Supervisor.
• Maintain service files, including Service contracts and related agreements, open orders, customer history
• Prepare outgoing mail and overnight mail packages.
• Coordinate travel arrangements for Service Technicians.
• Prepare service quotations for BLM approval.
• Coordinate the installation of new compressed air equipment with Sales.
• Contribute to positive Company branding by projecting a knowledgeable, professional, and customer-oriented image to customers.
• Perform all duties in accordance with Atlas Copco standards, while always striving to understand the needs and expectations of the customer.
• Take whatever action is appropriate and required to get the job done and to establish and maintain communications with all people/employees considered necessary to get the job done.

Job Skills: Not Specified

Education and Experience:
• Technical/Business Qualification in relevant field
• Planning coordination experience in an industrial service industry preferred.
Job Knowledge, Skills, and Abilities:
• Knowledge of parts and maintenance/repair for air compressors or similar machinery preferred.
• Must be able to work independently and have excellent organizational, interpersonal, verbal and written communication, and problem-solving skills.
• Must be able to manage multiple priorities with flexibility, a positive attitude, and a strong commitment to customer service.
• Must be proficient in Microsoft Office, including Word and Excel.

Job Education Requirements: Not Specified

Job Experience Requirements: Not Specified

Work Hours: 8

{module 312}

Job application procedure
Click here to apply

All Jobs

QUICK ALERT SUBSCRIPTION

{module 316}