Summary
Date Posted: Tuesday, January 26, 2021 , Base Salary: Not Disclosed

JOB DETAILS:
Position Overview: Systems Support and Database Admin
The Systems Support and Testing Officer is responsible for IT support, Systems Administration and Database Administrator. .

Job Responsibilities
Database Administration
• Managing data management policies
• Managing data sources i.e. system databases, finance systems data and staff data
• Providing Management Information System (MIS) data for management
• Preparing DB queries and reports for staff and partners
• Data and providing business intelligence through information in the databases.
Systems Administration
• Server management
• Core systems administration
• Email systems management
• Database management
• Telephone system and call centre system management
• Administer Company IT policies
• Security policies
• Backup policies
• IT Equipment usage policies
• Mysql queries and reports preparation
• Connectivity troubleshooting
• Testing 3rd party integrations and system enhancements by the development team Banks and corporate customers support
• Assist cGrate’s banking partners with support for:
• Mobile banking services IT support SMS aggregation services
• USSD aggregation services Merchant payments services
• 543 Pay services
• Terminals and Staff Support
• Prepare POS terminals for deployment
• Assist in POS terminals repairs
• Assist staff members with general support on company systems and policies
As well as above, any other duties given by management
Accountability and Performance Measures
• Adherence to agreed system uptimes of company IT systems
• Maintenance of sufficient support levels for both banking partners, customers and fellow staff members
• Low number of bugs reported for services in production
Organizational Alignment
• Reports to IT Manager

Job Skills: Not Specified

Qualifications and Attributes
• Degree in software development
• Basic software development skills
• Conversant with Linux operating system
• Minimum 3 year Mysql experience
• Two years post IT qualification experience in an established and reputable organization
• Experience in an IT or Telco environment will be handy
• Ability to work and manage tasks alone
• Willing to work over the weekends and after hours
• Quick to grasp concepts
• Ability to quickly identify and resolve faults

Job Education Requirements: Degree in software development

Job Experience Requirements: Not Specified

Work Hours: 8

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Job application procedure
To apply for this job email your details to hr@cgrate.co.zm  

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