Summary
Date Posted: Thursday, September 21 2023, Base Salary: Not Disclosed

JOB DETAILS:
Position Summary
JSI is seeking a PC Helpdesk Technician 2, to become part of the team responsible for day-to-day user support, problem resolution, monitoring and maintenance of desktops, A/V Equipment etc.
The ideal candidate will be expected to have flexibility regarding their established work week hours. This will include working outside of JSI’s US work hours of Monday – Friday 8:30 am to 5:30 pm ET, and on Saturdays and Sundays.

Responsibilities:
• Provide the initial point of contact for technical problems and perform troubleshooting tasks, problem diagnosis, resolution, or escalation.
• Resolves internal user problems and ensures correct operation of personal computers.
• Install, troubleshoots, and repairs computer systems, hardware, and computer peripherals
• Maintains parts inventory and logs all service/repair activity
• Assist and independently deploy special projects and network implementations.
• Responsible for providing technical support for resolution or escalation of desktop, network, server, software, and/or workgroup related problems
• Responsible for assisting all users with their questions about any of our supported software and systems to the best of his/her ability, in a professional and courteous manner
• Development of end-user documentation consisting of configuration, support information, and useful software/hardware tips.
• Creating workstation images
• Patching windows workstations and servers via Kace.
• Perform system setups for new hires.
• Perform other duties as needed

Qualifications:
• Customer support focus.
• Excellent communication skill, written and oral.
• Ability to interact with and assist a wide range of end users.
• Ability to work well within a team and with moderate supervision.
• Ability to handle multiple and conflicting priorities and workloads.
• Ability to work independently, take responsibility, and follow-through.
• Ability to think independently, learn new skills quickly, and adapt to rapidly changing environments.
• One to Three years of end-user support experience.
• Experience with Windows 10
• Experience with Microsoft Office.
• Experience creating workstation images.
• Experience deploying Windows patches and security fixes.
• An associate’s degree or its equivalent is required

Education Requirement: No Requirements

Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education:

Job application procedure
• Please follow this link to apply for the above jobs: www.jsi.com  Interested candidates should submit their resumes and cover letters online. Only short-listed candidates will be contacted
• JSI Research & Training Institute Limited is an Equal Opportunity, Affirmative Action Employer committed to workplace diversity. We are committed to providing equal employment opportunities for all qualified applicants and employees without regard to age, race, color, national origin, ancestry, creed, religion, gender, disability, marital status, sexual orientation, sexual preference, genetic information, political affiliation, or military status (special disabled veterans or veteran status) in any employment decisions.
• JSI is a child-safe organization, and the safety and well-being of children is a priority of our organization. We have robust recruitment procedures to ensure that all staff are suited to work with the children served by our programs.
• Interested and qualified? Click here to apply
 
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