Summary
Date Posted: Monday, July 24 2023, Base Salary: Not Disclosed

JOB DETAILS:
Main Purpose
To deliver exceptional customer service, by ensuring on the floor stock availability, and effective service at the till points, thereby creating a positive, lasting impression as the customer leaves the store contributing to increased sales and minimising losses.

Competencies
Technical & Functional
• Product knowledge
• Possesses detailed information about a product or service, its qualities/properties and uses/applications
• Selling skills
• Ensure that the counter is stocked and has visually appealing displays
• Identify and manage all shrinkage hotspots in the department
• Ensure that the counter is stocked and has visually appealing displays
• Ensure that waste is identified and removed
• Ensure stock rotation disciplines are adhered to
• Knows what new products have come to the department
• Identifies and can explain the features and benefits of products in the department

Personal Leadership
• Identify and co-ordinate all activities that need to be delivered by the hot foods department
• Follow up on all tasks delegated to the hot foods staff
• Assist in the training of staff in the hot foods department
• Plans and co-ordinates team members on all activities that need to be delivered during the day
• Demonstrates self-discipline with regards to attendance, dress code, hygiene and timekeeping
• Facilitate game plan meetings for the hot foods team

Detail orientation
• Follow high risk and low risk disciplines to prevent the contamination of product
• Maintain hygiene and cleanliness standards
• Maintain and complete all documentation i.e. temperature recording, probe and scale calibration
• Ensure that price changes are actioned timeously and that pricing on products is correct
• Ensure that FSC disciplines are adhered to

Customer service orientation
• Displays a positive attitude when relating to customers
• Demonstrates an awareness and willingness to respond to customers in order to meet their needs, requirements and expectations

Honesty and reliability
• Possesses and adherence to high professional standards and principles
• Maintains honesty and fairness

Persuasion
• Convinces others by creating an impact
• Communicates in a manner that is convincing and that influences someone to act in favour of a recommendation

Communication
• Expresses self clearly in an understandable manner verbally and in writing

Decision making
• Examines the options available
• Forecasts the outcomes and impacts of each option and determine which option is the best for a particular situation

Numeracy and literacy
• Possesses mathematical and language skills needed to cope with everyday life
• Able to compute simple mathematical tasks and equations
• Able to read, write and understand commonly used language

Role models the Woolies values
• Customer first
• Quality
• Inspiration
• In Touch
• Responsibility
• Integrity
• Collaboration

Job Requirements
Internal
• Grade 12 Certificate,
• Diploma or higher in Food Production
• The ability and flexibility to work different shifts.
• Consistent IPM 3/4 -
• No final written warning on record.

External
• Grade 12 Certificate,
• Diploma or higher in Food Production
• Three references of conduct (work and personal)
• Previous experience in the Retail or Bakery, would be advantageous.


Work Hours: 8

Experience in Months: 12

Level of Education: Professional Certificate

Job application procedure
ADDITIONAL CRITERIA
CV submissions to administrativeassistant@woolworths.co.zm 
Deadline 27th July 2023 COB

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