Summary
Date Posted: Monday, September 25 2023, Base Salary: Not Disclosed

JOB DETAILS:
Customer Support Assistant
• Esro Enterprises Limited is a financial services provider operating in Zambia’s emerging markets. E
• We are inviting applications from suitably qualified & experienced, ambitious, self-motivated, self-starters to apply for the position of Customer Support Assistant.

Job Brief
• This role of the Customer Support Assistant reports to the Director – Operations.
• Customer Support Assistant responsibilities include, but not limited to, providing answers to queries from consumers, sending out reminders to clients when payments fall due, following up on overdue clients, communicating to clientele the new products and/or promotions that become available

Requirements
• People management and motivation skills
• Good understanding of Sales and Customer Service
• Excellent communication skills, both written and spoken.
• At least 2 years of experience in customer service
• Diploma, preferably in Public relations, Marketing, Business Administration or related discipline. Degree is an advantage
• Good knowledge of MS Excel, Word,

Work Hours: 8

Experience in Months: 24

Level of Education: Postgraduate Degree

Job application procedure
• Applications, consisting of your cover letter and CV only in a single document, should be sent to esroenterprises@gmail.com.  DO NOT send copies of certificates.
• Closing date for accepting applications is Friday, 29th September 2023.
• Note: Only shortlisted candidates will be contacted. Strictly Chingola applicants

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