Summary
Date Posted: Wednesday, August 03, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Customer Service Agent
Job Overview
Falcon Express Limited is one of the fastest growing courier service companies in Zambia. We are hiring an experienced Customer Service Agent to help us keep growing. If you’re dedicated and ambitious, then Falcon Express is an excellent place to grow your career. Don’t hesitate to apply.

Responsibilities for Customer Service Agent
• Communicate with current and potential clients via telephone, email, online chat, or social media
• Listen attentively to questions and concerns and respond promptly with a resolution according to company guidelines
• Maintain a courteous and calm manner at all times to de-escalate stressful situations
• Document personal information to create, update, or adjust customer accounts
• Prepare call-related information for purposes of auditing and reporting
• Provide and respond to feedback about any aspect of the job or its duties
• Answer inbound calls or generate outbound calls, in some cases cold calling to follow up on orders
• Coordinate bookings with riders and other branches
• Qualifications for Customer Service Agent
• Diploma in business administration, sales, or related field of study preferred
• Grade 12 certificate with credit in English and Mathematics or better
• Prior experience working in call centres or sales representative
• Proficiency with basic computer applications, such as Microsoft Windows, Word, and Excel multilingual language skills a plus ( knowledge of more than two local languages will be an added advantage)
• Excellent verbal and written communication skills
• Ability to remain calm and composed in a fast-paced, high-pressure environment
• Good empathy and listening skills to de-escalate situations and identify the underlying issues of a problem
• Ability to stand or sit for extended periods of time

Education Requirement: No Requirements

Job Experience: No Requirements

Work Hours: 8

Job application procedure
To apply for this job email your details to FalconExLtd@outlook.com

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