Summary
Date Posted: Wednesday, January 03 2024, Base Salary: Not Disclosed

JOB DETAILS:
Job Purpose:
To receive and resolve customer queries in the assigned area of operation involving taking meter readings accurately in readiness for correct billing

Main Duties
• Receives complaints and logs them in the management information system to ensure complaint registration.
• Participation in Revenue enhancement program
• Follow up and resolves complaints, which are within their jurisdiction and refer complex ones to the superior officer in order to ensure customer satisfaction.
• Submit customer information for account opening and unregistered properties to ensure increased billing.
• Courteously handles customers by upholding customer etiquette.
• Reconcile customer’s accounts and raise adjustments where necessary
• Closing resolved complaints
• Analysing NRW complaints (Accounts in credit, system generated complaints)
• Submission of customer information for amending customer records
• Drafts letters to customers (feedback to complaints)
• Collections of meter readings and input into the system
• Provide reasonable assurance on matters that require immediate action

Qualifications And Experience
• Grade 12(Form v) School Certificate including Mathematics.
• Craft certificate in plumbing or certificate in Business Administration or Marketing
• Work experience of a minimum of 2 Years.
• Able to work with minimum supervision.
• Self-disciplined
• Ability to work in solitary conditions for long hours

Education Requirement: No Requirements

Work Hours: 8

Experience in Months: 24

Level of Education:

Job application procedure
• Closing date for receiving applications is Friday, 12th January, 2024. ChWSSC provides equal employment opportunities and those who meet the above qualifications and are interested can forward their application letters, CVs and certified copies of their Academic and Professional Qualifications to:
• The Director-Human Resources Administration
Chambeshi Water Supply and Sanitation Company Limited
P.O. Box 410397
KASAMA
ZAMBIA.
• Or email to hr@chwssc.co.zm . Please indicate the position you are applying for in the subject line of the email. Only shortlisted candidates will be communicated to.

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