Summary
Date Posted: Wednesday, July 05 2023, Base Salary: Not Disclosed

JOB DETAILS:
Online marketplace that connects people traveling between towns.
We’re looking for Customer Service Executive to join our team, managing a large volume of inbound and outbound calls. The ideal candidate must be a quick learner who can memorize scripts and adapt them when issues arise during a call.

OBJECTIVES
Handle a large volume of inbound and outbound calls in a timely manner
Follow communication scripts and use knowledge of company’s services
Identify customer needs, research issues, resolve complaints, provide solutions
Maintain ownership of calls throughout the lifecycle of a caller’s request,
Recommend improvements for systems and processes to boost efficiency

RESPONSIBILITIES:
• Memorize scripts for products and services, and refer to them during calls.
Build positive relationships by going above and beyond with customer service.
• Identify opportunities for driving sales and revenue.
• Meet daily qualitative and quantitative targets for yourself and your team.
• Create and maintain record of daily problems and remedial actions taken.
• Leverage data and insights gathered by the call center.
• Ensure resolve of all inbound queries coming in via email/WhatsApp and all escalated queries.
• Manage all customer inquiries and summarize to present to management.
• Coordinate with customers and ensure appropriate questioning to identify issues (follow up on queries to ensure all are closed on time).
• Administer and prioritize customer tasks and ensure achievement of all deadlines within the required timeframe.
• Maintain accuracy of all data and verify the same for all customer services.

REQUIRED SKILLS
• Diploma / Degree or equivalent in Marketing, Business and Public relations.
• Strong active-listening and verbal-communication skills
• Proficiency in problem-solving
• Ability to multitask and manage time effectively.


Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education: Postgraduate Degree

Job application procedure
Suitable candidates should send the following Application requirements to info@abaleya.net 
1. Cover Letter
2. Updated Curriculum vitae
3. Academic Qualifications
4. Professional affiliation certificate
5. National Registration Card (NRC)




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