Summary
Date Posted: Monday, August 12 2024, Base Salary: Not Disclosed

JOB DETAILS:
Position Overview:
We are seeking a dedicated and enthusiastic Customer Service Specialist to join our dynamic team. In this role, you will be the primary point of contact for our valued customers, ensuring a seamless and positive experience throughout their interaction with our company.

Key Responsibilities:
• Customer Interaction: Serve as the main interface between KEDA Zambia Ceramics and our customers, addressing inquiries, processing orders, and providing detailed information about our products and services.
• Order Management: Accurately determine and process customer orders, ensuring all requests are met and followed up on in a timely manner.
• Payment and Billing: Guide customers through the payment and billing process, ensuring all transactions are completed accurately and efficiently.
• Delivery Coordination: Provide customers with up-to-date delivery information, including scheduling and tracking, to ensure timely and accurate delivery of products.
• Issue Resolution: Address and resolve any customer complaints or issues related to product delivery or service upon arrival, striving for prompt and effective resolution.
• Customer Compensation: Manage compensation processes for any issues related to unloading or product delivery, ensuring fair and satisfactory outcomes for our customers.
• Service Excellence: Maintain a high standard of service, aiming to enhance customer satisfaction and loyalty through proactive and responsive support.

Qualifications:
• Bachelor’s Degree in marketing, economics or any other related majors
• more than 3 years of experience in a customer service role, preferably within the manufacturing or retail sector.
• Excellent communication and interpersonal skills, with a strong ability to handle customer inquiries and resolve complaints effectively.
• Strong organizational skills with the ability to manage multiple tasks and maintain accurate records.
• Ability to identify issues, think critically, and implement solutions to enhance customer satisfaction.
• Technical Proficiency, Familiarity with customer service software (CRM) and Excel will be an added advantage..

Work Hours: 8

Experience in Months: 36

Level of Education: Bachelor Degree

Job application procedure
Interested in applying for this job? Click here to submit your application now.
• If you are passionate about providing exceptional customer service and are ready to contribute to our team, we would love to hear from you. Please submit your resume and a cover letter outlining your relevant experience and qualifications
• KEDA Zambia Ceramics is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
• Join us at KEDA Zambia Ceramics and be a part of our commitment to excellence in every interaction!

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