Summary
Date Posted: Wednesday, November 06 2024, Base Salary: Not Disclosed

JOB DETAILS:
About the role:
Our client is searching for a Customer Success Intern who will assist in various aspects of service delivery and customer support operations. This role will provide valuable experience in managing client interactions, supporting project coordination, and contributing to the improvement of customer satisfaction and operational efficiency. The intern will have the opportunity to learn key industry tools and processes while gaining exposure to service management strategies.

Key Responsibilities:
• Client Support:
• Assist with onboarding new clients and ensuring smooth service delivery.
• Provide support in responding to client inquiries and resolving issues.
• Maintain accurate records of client interactions and service requests.
• Help Desk Operations:
• Assist with monitoring and resolving customer service inquiries within designated timelines.
• Learn and utilize customer support tools to streamline service processes.
• Project Support:
• Help track ongoing projects and ensure key milestones are met.
• Assist in preparing progress updates and status reports for internal and external stakeholders.
• Customer Feedback and Improvement:
• Support the collection and analysis of customer feedback to identify improvement areas.
• Assist in implementing strategies to enhance the customer experience.
• Process Efficiency:
• Contribute to identifying opportunities for process improvements and automation.
• Support efforts to optimize communication and workflows within the department.
• Documentation and Reporting:
• Assist in creating and maintaining internal documentation related to service delivery and customer experience processes.
• Help prepare regular reports to support data-driven decision-making.

Desired Skills and Experience
• Bachelor’s degree in Business Administration, Public Administration, Project Management, Mass Communications, or a related field.
• 2+years relevant working experience
• Qualification in Customer Service is an added advantage.
• Strong organizational skills and attention to detail.
• Strong communication skills, both written and verbal.
• Working knowledge of Microsoft Office products (Excel, Word, and PowerPoint)
• Familiarity with CRM platforms like Zendesk or project management tools like monday.com is an added advantage.
• Compensation:
• The incumbent will receive a competitive salary commensurate with experience.

Work Hours: 8

Experience in Months: 24

Level of Education: Bachelor Degree

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