Summary
Date Posted: Saturday, April 23, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Identification Section
Job Title: Front Office Coordinator
Job Grade: M3
Division: Operations
Department: Front Office
Supervisor: Operations Manager

Job Purpose
Directly supervises all front office personnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas. Prepare monthly reports and budget for front office department.

Key Responsibilities
•Trains, cross –trains, and retrains all front office personnel.
•Participates in the selection of front office personnel.
•Schedules the front office staff.
•Supervises workload during shifts.
•Evaluates the job performance of each front office employee.
•Maintains working relationships and communicates with all departments.
•Maintains and monitors master key control.
•Verifies that accurate room status information is maintained and properly communicated.
•Resolves guest problems quickly, efficiently, and courteously.
•Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.
•Reviews and completes credit limit report.
•Verifies that accurate room status information is maintained and properly communicated.
•Resolves guest problems quickly, efficiently, and courteously.
•Works within the allocated budget for the front office.
•Receives information from the previous shift leader and passes on pertinent details to the oncoming shift leader.
•Checks cashiers in and out and verifies banks and deposits at the end of each shift. and enforces all cash-handling, check-cashing, and credit policies.
•Conducts regularly scheduled meetings of front office personnel.
•Wears the proper uniform at all times. Requires all front office employees to wear proper uniforms at all times.
•Maximize room revenue and occupancy by reviewing status daily. Analyse rate variance, monitor credit report and maintain close observation of
•daily house count. Monitor selling status of house daily. Ie flash report, allowance etc.
•Monitors on a daily basis high balance guest and take appropriate action in compliance with the Credit Policy.
•Ensure implementation of all hotel policies and house rules.
•Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.
•Prepare revenue and occupancy forecasting.
•Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests managers and other employees.
•Monitor all V.I.P 's special guests and requests and ensure that a review of the Front office log book and Guest feedback forms on a daily basis.
•Maintain required pars of all front office and stationary supplies.
•Maintain an organised and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs.
•Perform other duties as requested by management

Knowledge, Skills, Qualifications and Experience
a) Professional Qualification:
•Grade 12 certificate
•Bachelor’s degree and/or professional Qualifications in relevant field
•Professional membership

b) Work Experience:
•Minimum of 5 years work experience in a supervisory or similar position

c) Skill Specifications:
•Excellent analytical skills and must fully comprehend the travel industry distribution landscape. i.e. third party channels, GDS, central reservation systems, and property management systems.
•Strong verbal and interpersonal skills.
•Must be able to effectively communicate ideas in verbal and written presentations.
•Ability to lead initiatives and show skills in follow up, multi-tasking, leadership and accountability for team actions.

Work Hours: 8

Experience in Months: 60

Level of Education: Bachelor Degree

Job application procedure
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