Summary
Date Posted: Thursday, November 07 2024, Base Salary: Not Disclosed

JOB DETAILS:
This function is responsible for managing High Value Customers (HVC) including Prepaid & Post-paid segment as well as HVC & consumer Post-paid ARPU, develop workable Value Propositions to build loyalty & reduce Churn. To provide support to EBU and contribute to setting targets.
Under the supervision of the Senior Manager Consumer Segments and Products, below are the Key Job Responsibilities:
• Analyses customer behaviour and conduct reference market research and customer profile, proposes actionable initiatives, according to the defined value proposition of the HVC segment;
• CLM, retention and churn management of the HVC segment;
• Responsible for the HVC segment customer acquisition and CLV from marketing;
• Liaises closely with cross functional teams to cross-sell suitable bundled products and services to meet target (HVC) customers’ needs holistically, and eventually contribute to the bottom line;
• Brainstorms with other cross-functional stakeholders to develop product positioning and key messages for customers;
• Understands proposition capabilities and benefits, creates customer and partner-facing content for new releases and product launches;
• Provides support on pricing and promotional strategy for the segment;
• Tracks proposition and initiative success and any other relevant KPIs for the segment;
• Participates in customer-facing forums, trade shows, industry forums, technology partner conferences and any other relevant events targeted at HVCs;
• Creates and delivers product presentations, enablement materials and briefings to customers, customer experience and other stakeholders;
• Any other responsibilities or tasks as maybe assigned by management.

Candidate Requirements
• Grade 12 certificate with 5 credit or better of which English and Mathematics are a must;
• First degree in marketing or any other Business/Commerce related degree;
• 3 years Marketing experience within an FMCG or Advertising / Communications Industry.

Work Hours: 8

Experience in Months: 36

Level of Education: Professional Certificate

Job application procedure
• Candidates are mandated to answer the below on their cover page to the hiring Manager.
• Values are the core of MTN Zambia’s culture. Our five values called ‘Live Y’ello’ is the force that unites and inspires each one of us to make an impact that matters in the world. So, tell us: Which one of our five Live Y’ello Values resonates most with you and why? (limit 250 words)
• Lead with Care
• Can-do with Integrity
• Collaborate with Agility
• Serve with Respect
• Act with Inclusion
• Hand delivered applications will not be accepted. The closing date for accepting applications is 14th November 2024.
• Note: that only shortlisted candidates will be contacted.
• To apply for this job please Click Here

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