Summary
Date Posted: Friday, October 20 2023, Base Salary: Not Disclosed

JOB DETAILS:
About The Job
• Joining Media 365 means you’ll be joining our team where passionate researchers, strategists and creatives learn, develop, and grow. Work ethic is key to success in working with us.
• The Human Resource and Administration Manager will perform various tasks related to HR and administration, including recruiting, hiring, training, and managing employees. The Manager will be responsible for developing and implementing HR policies, ensuring compliance with labour laws and regulations, and maintaining employee records. This is a full-time on-site role located in Lusaka, Zambia.

Key Roles & Responsibilities
• Develop and implement HR policies and procedures in compliance with local labour laws and industry best practices
• Oversee recruitment and onboarding processes, ensuring a seamless and positive experience for new hires
• Manage employee relations, including conflict resolution, performance management and professional development
• Coordinate the performance management system consistently and effectively to foster a performance-based culture across Media 365
• Support employees and Line Managers on all performance management issues, setting goals/objectives, monitoring performance, and giving and receiving timely and effective feedback, managing poor performance etc.
• Support line managers to identify training needs for staff, develop annual staff training and development plan in accordance with Media 365 learning and development goals
• Together with the Finance Manager, ensure accurate payroll processing by ensuring the correctness of necessary documentation such as timesheets and leave forms
• Lead the development and implementation of training and development initiatives
• Handle compliance and reporting requirements related to HR and administration
• Lead in branding Media 365 as an employer of choice through generating HR reports, matrices, data and analyses on a regular basic and suggest improvements
• Develop and implement administrative policies and procedures
• Manage day to day administrative operations, including facilities management, vendor relationships and office supplies procurement
• Implement and maintain efficient filing systems for personnel and administrative records
• Coordinate and oversee special projects, events and initiatives, ensuring successful execution and alignment with organisational goals
• Monitor and manage office budgets, tracking expenditures and recommending cost-saving measures
• Evaluate and recommend improvements to administrative processes, streamlining operations for increased efficiency.
• Ensure an enjoyable, safe, healthy and compliant work environment.
• Any other duties as assigned.

Required Qualifications
• Degree in Human Resources or any Business-related field with a qualification in Human Resource
• Member of Zambia Institute of Human Resource Management
• At least 7 years previous experience in a Human Resource and Administrative role
• Comprehensive knowledge of Employment Code 2019 and other relevant labour laws
• Knowledge of other personnel statutory requirements in Zambia (e.g. NAPSA, Workers Compensation, NHIMA)
• Knowledge of business requirements in Zambia (permits and licences etc.)
• High proficiency in Microsoft Office (particularly Word and Excel) and HR software
• Good verbal and written communication
• Willingness to work beyond normal business hours and travel as required.
• Friendly with a customer centric approach
• Evidence of continued professional development
• Affinity with Media 365 core values of purpose, excellence, innovation, courage and human-centric.

Desirable
• At least two years of managerial experience
• Proficiency in Google packages (G-Suite)
• Possession of a valid driver’s licence

Personal attributes
• Good communication and interpersonal communication skills
• Ability to influence and negotiate with internal and external audiences
• Ability to remain calm under pressure and not lose sight of strategic priorities
• Excellent organisational and time-management skills, must be efficient.
• Sensitive to cultural and people differences, ability to work with a wide variety of staff with different backgrounds.
• Problem solver, analyses possible solutions using technical experience, judgement and standard practices
• Mature who is able to treat sensitive information with confidentiality and respect.
• Flexible and Helpful
• Honest, Accountable, Authentic, Trustworthy
• Self-starter and highly motivated; capable of working independently and collaboratively, as part of senior management team
• Business acumen and see HR/talent as an essential part of the business objectives

Why Work at Media 365?
• Exciting and interesting projects
• Fast-paced, agile team great for growth-oriented individuals
• Competitive pay and gratuity
• Work from home (available as needed)
• Communication allowance
• Annual training grant
• Professional and career development through our global network
• Collegial and social work environment
• Contributory lunch scheme (from our in-house catering team)

Work-Life Balance
Work-life balance at Media 365 is in line with consulting norms, meaning your work hours will be dictated by the phase and requirements of the project assigned to you.
In weeks with close deadlines, we work longer hours ( expect a 60-hour work week). In weeks with no immediate major deadlines, 40-hour work weeks are the norm.
You are not joining Media 365 for a standard 8-5 job. You’re joining for interesting projects and the career learning and development that being part of our exclusive team develops.

Work Hours: 8

Experience in Months: 36

Level of Education: Bachelor Degree

Job application procedure
• Interested candidates who meet the criteria are encouraged to apply by completing the application form here:
• https://forms.gle/BcLwBp7BHQFW1fdE6 
• Applications are accepted until the position is filled. Please note, only shortlisted candidates will be contacted. Thank you!

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