Summary
Date Posted: Friday, September 29 2023, Base Salary: Not Disclosed

JOB DETAILS:
Organization Summary:
• Ciheb-Zambia is a non-profit local Zambian organisation supporting Ministry of Health to scale up comprehensive HIV prevention and testing services and find the best solutions to life threatening situations among communities in Zambia.

Position Summary:
• The IT Officer coordinates the administration of information technology (IT) services for Ciheb Zambia. He/she will work with the organization IT resources to ensure effective and efficient solutions. He/she shall ensure that all Ciheb Zambia`s business support systems are managed and maintained as per agreed operational service level agreements, and that they are always available and accessible. The IT Officer shall implement and review security and best practices in the provision of IT Services to both internal and external customers. He/she shall endeavor to remain abreast on relevant technological issues and provide advisory services as may be required.

Duties and Responsibilities
Security & Compliance
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
• Provide support, including procedural documentation and relevant reports
• Set up new users’ accounts and profiles and deal with password issues including training and provision of support to users.
• Ensure policies and procedures are implemented for all systems and processes through training of staff on information security.
• Ensure regular security assessments are conducted
• Ensure system sensitization and security awareness programs are done

Network Management
• Designing and implementing new network solutions and/or improving the efficiency of current networks
• Manage the Corporate network
• Manage Access Control systems
• Manage CCTV footage
• Installing, configuring and supporting network equipment including routers, proxy servers, switches, WAN accelerators, DNS and DHCP
• Procuring network equipment and managing subcontractors involved with network installation.
• Configuring firewalls, routing and switching to maximize network efficiency and security.
• Maximizing network performance through ongoing monitoring and troubleshooting.
• Arranging scheduled upgrades.
• Investigating faults in the network.
• Updating network equipment to the latest firmware releases.
• Reporting network status to key stakeholders

Administration & Support
• Keep computer systems running smoothly and ensure users get the maximum benefit from them
• Install and configure computer hardware operating systems and applications
• Monitor and maintain computer systems and networks
• Train staff on new technology usage and equipment safekeeping measures.
• Responsible for training staff in using the various components of the Enterprise Resource Planning (ERP) system and all other software and information security solutions.

Maintenance & Back-ups
• Manage all hardware for the enterprise and for the server room.
• Maintain an accurate IT inventory.
• Customer Service Support
• Manage and maintain the Incident Management System
• Train users on all ICT applications
• Sensitize users on security entrenchment on all
• Support all MGIC Staff on all applications
• Manage Backups for all systems
• Ensure BCP measures are put in place for all systems

Minimum Qualifications
Education:
• Minimum Degree in Computer Science or in any relevant field is required.
Experience:
• Minimum of three (3) years of Information Technology experience in a busy environment.
• Good knowledge of Windows administration
• Knowledge of network administration
• Good knowledge of office automation applications, e.g. Microsoft office, Google Suite
• Good knowledge of Virtualization and Cloud Services
• Good knowledge on MySQL, MSSQL and Oracle Databases
• Good knowledge of backup solutions, restoration and troubleshooting
• Strong Database management and ICT Security procedures
• Good technical understanding of security strategies, technologies and risk concepts
• Good knowledge of networking and communication protocols

Other:
• Ability to maintain confidentiality
• Ability to collaborate and work with a team
• Strong oral and written communication skills.
• Good customer support skills
• Ability to multi-task while paying strong attention to detail
• Logical thinking and problem solving
• Highly proven ethical conduct and free from criminal record
• Highly computer literate
• Good presentation skills

Education Requirement: No Requirements

Work Hours: 8

Experience in Months: 36

Level of Education:

Job application procedure
• Interested and qualified? Click here to apply

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