Summary
Date Posted: Monday, November 02, 2020 , Base Salary: Not Disclosed

JOB DETAILS:
The National Health Insurance Management Authority through the NHI Project seeks to recruit the services of the following:
1.MEMBER SERVICES MANAGER (X1)
Reports to the Project Lead
Job Purpose: –
The main purpose of this role is to conduct member registration across various segments of the population. .

Other tasks include:
i. Develops and implements member registration strategy
ii. Manages the general education about NHIS programs and services that members may be eligible for
iii. Effectively communicate with the members and the general public on the registration process,
iv. Oversee the registration of members and capture of biometric and imagery features for registered members,
v. Provide guidance and education on services on offer to members,
vi. Effectively plans, communicates and coordinates membership registration activities with colleagues and supervisors,
vii. Maintains records of member interactions, transactions, comments, compliments, and complaints and
viii. Effectively performs any other official duties assigned by the supervisor from time to time.

iv. skills
a. Ability to communicate fluently in English and local languages
b. Computer literate
c. Good interpersonal relations
d. Able to generate reports
e. Must have a valid driver’s license

Qualification
i. Secondary Education Full Grade 12 certificate or equivalent
ii. Minimum Academic/Professional Qualification Degree in Marketing,
Sales, a relevant business course or equivalent Professional
Qualification. A Masters Degree will be an added advantage
iii. Minimum Relevant pre-job Experience
Minimum five years’ work experience in a sales related field
Experience in insurance, financial services, telecommunication or related field with demonstrated experience of managing Direct Sales Agents.

Job Education Requirements: Degree in Marketing

Job Experience Requirements: Minimum five years’

Work Hours: 8

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Job application procedure
Terms of Contract: 3 years renewable subject to performance
Interested Individuals who meet the requirements must send their application letter and curriculum vitae to careers@nhima.co.zm  before close of business on Friday 6th November 2020.

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