Summary
Date Posted: Wednesday, October 04 2023, Base Salary: Not Disclosed

JOB DETAILS:
• RDG’s vision is to empower the future by facilitating economic and social development through access to clean energy systems, appliances, and financial inclusion.
• Founded in April 2018, RDG was born with the sole ambition to ‘Empower the Future’. How? By providing affordable access to life changing clean energy systems and appliances. With the cost of these products remaining prohibitively high for almost all off-grid households, RDG provides its products on a PAY-AS-YOU-GO (PAYG) basis. This enables the customer to spread their payments over an extended period, rather than paying cash up front. By eliminating this ‘barrier’, households across Zambia can access RDG products such as Refrigerators, Solar Water Pumps, Smartphones and Solar Home systems (SHS) to improve and empower their lives. Households that were previously forgotten are now on the frontier of an exciting new market opportunity.
• We are committed to gender equality and equal opportunities for both males and females in the workplace.

Position: Call Centre Credit Collection Executive (1)
Job Location: Lusaka
Reporting to: Credit Analyst Supervisor

Job Summary
• The call center credit collection executive will be responsible for directly communicating with customers to collect debt and claim outstanding customers balances. They will work closely with credit risk and sales team.

Responsibilities
a. Develop credit collections strategies for late accounts and actions plan.
b. Meet performance targets assigned by supervisor.
c. Payment negotiation with customers while maintaining professionalism.
d. Update the system with detailed noted of the customer’s feedback.
e. Follow up customers with outstanding balances and schedule payments.
f. Handle customer queries and complaint.
g. Escalate unresolved queries to the supervisors.

Requirements And Skills
• Three (2) years work experience in renewables energy industry
• Degree in any Social science /Business Administration
• Experience in Credit collection
• Able to work with targets and tight deadlines.
• Knowledge of MS office and databases
• Excellent communication skills
• High level of attention to details and excellent record keeping
• Any qualifications in finance will be an added advantage.
• Able to speak Kaonde, Lunda and Luvale

Job Title: IT Specialist
Department: Operations
Location: Lusaka
Reports To: Head of Operations

Job Summary:
• The IT Specialist will be responsible for the management, maintenance, and optimization of the Customer Relationship Management (CRM) system specific to Pay-As-You-Go (PAYG) solar operations and managing and maintaining the company’s information technology systems and infrastructure. This role plays a critical part in ensuring that our IT resources are secure, efficient, and aligned with the company’s goals, ultimately supporting the growth and success of the organization.

Key Responsibilities:
1. CRM System Management:
• Administer and oversee the organization’s PAYGo CRM system, including configuration, customization, and user access management.
• Ensure the CRM system’s high availability and performance to support daily operations.
2. Data Management:
• Maintain and ensure the accuracy and integrity of customer data within the CRM system.
• Regularly update customer information, payment records, and transaction history.
3. User Support and Training:
• Provide training and support to CRM system users, including sales teams and customer service representatives.
• Address user inquiries, troubleshoot issues, and ensure system adoption.
4. Integration and Data Exchange:
• Integrate the PAYGo CRM system with other relevant software and systems to streamline data exchange.
• Ensure seamless communication between the CRM and other IT systems.
5. Reporting and Analytics:
• Generate and analyze reports and dashboards to provide insights into customer behavior, sales performance, and business trends.
• Support decision-making processes with data-driven recommendations.
6. IT Infrastructure Management:
• Oversee the day-to-day operation of the company’s IT infrastructure, including servers, networks, and data centers.
• Ensure system availability, performance, and security.
7. Hardware and Software Support:
• Provide technical support and troubleshooting assistance to end-users for hardware, software, and network-related issues.
• Install, configure, and maintain computer systems, printers, and peripheral devices.
8. Security and Data Protection:
• Implement and manage IT security measures to protect company data and systems from cybersecurity threats.
• Regularly update and patch software to address security vulnerabilities.
9. System Maintenance and Upgrades:
• Perform routine system maintenance, including software updates, bug fixes, and patches.
• Plan and execute system upgrades to take advantage of new features and improvements.
10. Documentation:
• Maintain comprehensive documentation of CRM system configurations, customizations, and user guides.
• Develop and update documentation for system processes and workflows.
11. IT Policy and Compliance:
• Ensure that IT policies and procedures are developed, documented, and adhered to.
• Monitor compliance with IT-related regulations and standards.

Qualifications:
• Bachelor’s degree in information technology, computer science, or a related field, or equivalent work experience.
Proven 3 years experience in IT support and administration.
Strong knowledge of IT systems, hardware, and software.
Familiarity with cybersecurity best practices and tools.
Proven experience in CRM system administration and management, particularly with PAYGo CRM systems is added advantage.
Strong technical proficiency in CRM software, including customization and configuration.
Excellent problem-solving and troubleshooting skills.
Familiarity with data analytics, reporting tools, and business intelligence.
Knowledge of data security and compliance best practices.
Effective communication and interpersonal skills.
Ability to work independently and collaboratively within a team.
Preferred Skills:
• Certification in CRM administration (e.g., Salesforce Administrator) is a plus.
Experience with CRM integration and API management.
Understanding of the PAYG solar industry and related software systems.
Proficiency in scripting languages (e.g., JavaScript) for CRM customization.

Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education: Bachelor Degree

Job application procedure
• Closing date: 10th October 2023
• Send Cover letter, CV, and qualifications to rdgzambia@gmail.com 

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