Summary
Date Posted:Friday, March 31 2023, Base Salary: Not Disclosed

JOB DETAILS:
Designation: Team Lead – ATM & POS
Reporting Line: Country Manager -Digital Channels
Business Unit: Information Technology
Location: Lusaka
Job Purpose
To provide support for ATMs and POS so that uptime is enhanced above the industry average

Key Outputs & Responsibilities
1. Effective, timely Application Support
• Manage the provision of first level technical support to resolve ATMs and POS system issues, either by resolving the issues or escalating to vendor(s) so as to enhance the uptime above the industry average.
• Ensure optimal availability of self-service channels including ATMs, POS, and DIGITAL channels to facilitate the achievement of retail banking volumes, revenue, and profit targets.
• Perform configurations, installations and testing of ATMs and POS to ensure high quality ATM and POS service availability to customers.

2. Operational
• Maintain awareness of vendor agreements and advise relevant stakeholders in the Bank of breaches of ATM, POS issue resolution and vendor performance to ensure quality delivery of services to internal and external users.
• Assist the Business/Operations in offering high availability and quality ATM and POS service to clients by ensuring departmental adherence to all business frameworks.

3. Stakeholder Engagement
• Work closely with vendors on production and UAT issues to provide high-quality customer service.
• Engage relevant stakeholders, to ensure quicker TAT on issue resolution.

4. Project Management
• Support the PMO in executing business change requests and ensuring change requests are logged on time to ensure changes are executed in good time to business satisfaction.
• Perform SITs and UATs to ensure quality and timely delivery of projects.
• Lead/ participate in formal and ad hoc ATM, POS projects.

Education Requirements
• Grade 12 School Certificate with 5 credits, English, and Mathematics inclusive.
• Relevant IT/ And or Business Degree

Experience & Qualifications
• Minimum 3+ years’ ATMs, POS, NFS Mobile & IT experience
• Knowledge of various ATM, POS & Card switching systems is an added

Work Hours: 8

Experience in Months: 36

Level of Education: Bachelor Degree

Job application procedure
Interested Applicants who meet the job requirements should email their CV’s, Academic Qualifications to e-mail address jobs-zm@bancabc.co.zm  Please note that only shortlisted candidates will be contacted. Clearly state the position you are applying for as the subject. Closing date: Friday, 31st March, 2023

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