Summary
Date Posted: Monday, November 11 2024, Base Salary: Not Disclosed

JOB DETAILS:
Job Summary
The Information and Communication Technology Specialist will be responsible for ensuring that the ICT infrastructure supporting the programme is secure, highly available, reliable, backed up and user friendly to the extent possible and in general maintaining the integrity of SCT ZISPIS (Zambia Integrated Social Protection Information System).

Duties And Responsibilities
• Develop an ICT strategy aligned with the programme’s objectives to support programme implementation.
• Identify and recommend technology solutions, including software and hardware, which could improve operational efficiency, communication and capacity building pertaining to SCT programme.
• Design and deliver training programs for users of SCT ICT systems.
• Provide hands-on technical support and mentorship to users in use of digital tools.
• Develop strong competence with regard to content of Project Implementation Manual (PIM) and the Management Information Systems/ ZISPIS Manual.
• Train relevant staff to use and manage the ZISPIS and to upload data onto and extract data from the ZISPIS database.
• Coordinate capacity building interventions among technical staff in the MCDSS to promote sustainable operations, maintenance and adaptation of the ZISPIS where necessary;
• Provide support for data collection, management and analysis systems to track the progress of the programme.
• Regularly process and upload data into the ZISPIS as necessary.
• Provide support to generate periodic reports and analyses using the ZISPIS on transactional data and data collected from the field.
• To perform the role of Systems Administration of the MIS ZISPIS.
• Collaborate with other programme teams to design or customize digital platforms (websites, mobile apps or other) for the delivery of social protection.
• Create grievance redress mechanisms platforms.
• Support development, management and maintenance of programme ZISPIS and Social Payment Systems (SPSs).
• Support the complete migration of SCT beneficiaries from the old SCT MIS to the ZISPIS.
• Develop and implement ICT tools and monitoring frameworks for performance review of digital platforms.
• Support in the automation of reporting systems to provide real-time feedback to programme stakeholders.
• Work with the M&E team to design forms to capture and analyze data and generate relevant reports.
• Liaise closely with the M&E team to make sure that monitoring and evaluation processes and indicators are aligned with the Programme Appraisal Document, PIM and ZISPIS forms and wools.
• Providing technical support to ensure smooth implementation and backstopping of the programme ZISPIS at national and all sub levels.
• Provide ongoing technical support to the programme team, troubleshooting any technical issues they encounter with ICT tools or platforms.
• Ensure the smooth operation of all ICT equipment and systems, including internet access, digital devices, and databases.
• Support the integration of digital financial services (e.g. mobile banking, mobile money) into the programme to improve access to financial tools by beneficiaries.
• Ensure the security of all digital systems and data, protecting sensitive information about programme participants.
• Implement data protection measures to comply with relevant laws and best practices.
Support in the development and implementation of a Business Continuity and Disaster Recovery Plan of programme ZISPIS
• Manage, Secure and ensure the programme MIS hardware, Servers, firewalls & server rooms is functional and is in good operational state to the extent possible.
• Manage service level agreements with ICT firms, internet service providers, and other tech- related partners to provide necessary services and technological infrastructure.
• Collaborate with stakeholders to ensure coordination and knowledge transfer for sustainability of operations.
• Collaborate with Government agencies to ensure adherence to ICT standards and regulatory requirements.
• Identify and operationalize sustainable ICT practices that can be continued after the programme ends, ensuring long-term impact.
• Promote the adoption of new technologies to enhance existing digital solutions for improved service delivery.
• Perform all other relevant duties that may be assigned by the Supervisor

Tasks And Academic Qualification
• Full Grade 12 Certificate or Equivalent.
• Bachelor’s Degree in Information System, Computer Science, Information Technology or a related field.
• A Master’s degree in Information System, ICT, Computer Science or Information Technology is an added advantage.
• Professional Certification in MIS, Database Management or ICT Security is an added advantage.
• Must be a member of ICTAZ
• At least 7 years of experience in managing information systems.
• Experience working with Donor funded project or Public Sector Programme is desirable Strong experience in design, implementation and management of MIS Systems for large scale projects.
• Proven ability to work with database management systems, data analysis software and information technology platforms (eg, SQL, Oracle, or other data base management software).
• Familiarity with social protection Programmes particularly in developing countries is highly desirable
• Strong knowledge of data protection, information security protocols and best practices in handling sensitive data is desirable
• Excellent skills in designing and implementing technical training and capacity building Programmes with proven experience in developing training materials and providing user
support
• Must possess strong organizational, communication and leadership skills.
• Ability to manage teams and work in multidisciplinary teams

Duration and Location
The assignment is expected to last for an initial period of two years, with the possibility of renewal based on performance and programme needs.
The Information and Communication Technology Specialist will be based at the Ministry of Community Development and Social Services Headquarters in Lusaka, with occasional travel to Provincial and district Offices for financial oversight.
Performance Evaluation
Annual performance evaluation will be conducted at the end of each year using established key performance indicators (KPIs) based on targets as set out in the AWPB, Project document and individual work plans.
The consultant will be expected to meet the performance standards as agreed. Failure to meet these standards may result in performance improvement plans or other disciplinary actions.
Reporting
The Information and Communication Technology Specialist will report directly to the Assistant SCT Coordinator
Procurement/Hiring method
The Consultant will be hired and contracted as per the “Individual Consultant (IC)” Selection method of World Bank Procurement Regulation (PR), September 2023.

Work Hours: 8

Experience in Months: 84

Level of Education: Associate Degree

Job application procedure
• The Permanent Secretary,
• Ministry of Community Development and Social Services
• Private Bag W252
• Community House
• Lusaka.
• Expressions of interest must be delivered in a written form (hard copy) E-mail to the address below by 17:00 hours on 22nd November, 2024.

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