Vacancy title:
Training and Certification Specialist

Jobs at:
Zipline

Deadline of this Job:
Open

Duty Station:
Kigali, Rwanda

JOB DETAILS:
Zipline is growing rapidly, and we are looking for a Training and Certification Lead to drive the development and scaling of a world-class training and certification program for all roles at our Distribution Centers (DCs).
Our DCs are at the core of our operations, and high-quality training at these DCs will be a critical foundation for fueling Zipline’s growth. As Zipline’s Training and Certification Lead, you will be responsible for ensuring that all of our operators are trained and certified to execute at a high standard. You’ll define Zipline’s training strategy and certification program design, and will shape the development of the next generation of Zipline operators worldwide. You will also ensure that training and certification is consistent across all of our DCs, and that all operators are promptly certified on any changes to our system.
This role will require a willingness to spend 80%+ of your time outside of the U.S., primarily in emerging markets.
Within 1 month, you’ll:

• Ramp up on Zipline’s existing training and certification programs
• Get certified for Zipline’s key distribution center roles
• Conduct a needs assessment to identify training needs for key roles
• Identify gaps in Zipline’s current training programs and potential improvements to incorporate
  Within 3 months, you’ll:
• Develop training certifications on new skillsets, extending and improving upon our existing framework
• Collect feedback from the field on Zipline’s existing programs and develop a roadmap for improvement
• Ideate and implement new creative ways for us to train the next generation of Flight and Fulfillment Operators
• Define certification standards for key roles, and build operational systems so that all Distribution Centers can track the certification status of their employees
  Within 6 months, you’ll:
• Define Zipline’s standards for training materials across the organization, and be responsible for ensuring all materials are up to standard
• Train the rest of the organization on how to develop high-quality training materials
• Own the smooth rollout of all engineering and operational changes to our DCs
• Hire and build a team to support training and certification efforts as Zipline scales rapidly
• Track and report progress against a clear set of training and certification KPIs
  Ideal qualifications:
• Experience developing a training and certification program for a rapidly growing international organization
• Ability to build high-quality, well-designed, and user-friendly training content
• Ability to exercise user empathy and put yourself in the shoes of new operators to ensure that content is developed at the appropriate level
• International experience, and willingness to spend 80-90% of time outside of the U.S
• Able to work well in a fast-paced, energetic environment with a positive attitude and impeccable time management skills
• Proactive with excellent organization and attention to detail, with strong analytical and problem-solving skills
• Ability to lead, manage and train new teams (many times international ones)
• Experience prioritizing efforts among multiple active projects on different teams and work independently
• Ability to execute on tight timelines, in low-resource environments, and across time zones
• Background in operations and/or logistics

Job application procedure
click here to apply