Summary
Date Posted: Wednesday, August 31, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
About inq. Digital Zambia
inq. Digital Zambia is part of the inq. Digital Group, a pan African cloud and Digital Services Provider (DSP) whose vision is re-imagining a better future through digital solutions. We provide innovative, business-relevant services in Edge AI, SDN/NFV, Cloud-Based Solutions and Intelligent Business Connectivity. The business is undergoing an exciting transformation
from a traditional Enterprise-facing ISP into a Digital Service Provider.
Position: Field Support Technician
Reporting to: Technical Support Manager

Role Purpose
Provide effective technical support for customers’ & network infrastructure links to ensure that services meet or exceed customers’ SLA for achievement of inq. business aims and objectives.

Main Roles & Responsibilities;
• Ensure that Customer Last-mile links and services are implemented in line with required standards, expectations and timelines.
• Configure customer networks (WAN/IP-VPNs) and provide support in network upgrades within the agreed time frames.
• Proactively troubleshoot and resolve customer last-mile link problems and offer best solution timeously or escalate where necessary
• Provide quality, timely service and advice to customers ensuring that all work meets the required standards of service.
• Manage all escalations from the Service Reliability Centre (SRC) in a timely and professional manner to meet service SLA
• Provide excellent care and maintenance of all field equipment for the successful execution of duties.
• Plan, install, commission & maintain customer managed WiFi implementations.
• Respond to on call customer escalations Network Infrastructure Management 30 %.
• Ensure that the radio access/transmission network and fibre core network infrastructure are deployed to perform according to plan.
• Ensure that radio access/transmission network and fibre infrastructure is performing to standards.
• Manage routine maintenance of wireless & fibre core network infrastructure.
• Support network infrastructure and services to deliver agreed upon SLAs to customers by promptly resolving service reliability escalations.
• Ensure that network infrastructure standards and practices conform to the Zambia legal, regulatory as well as group requirements.
• Respond to on call network infrastructure escalations.

Qualifications
• Diploma/Degree in Computer Science, Technology, ICT or related discipline.
• CCNA, CCNP and Optical Fibre Certifications will be advantageous.
Driving license is a must have.
Person specification – Technical
• Knowledge of IT designs, set ups, installation (hardware/software), implementation and maintenance.
• Knowledge of fibre and wireless technologies.
• Thorough understanding of computer & networking concepts and configuration, Linux/ Microsoft, fibre & CISCO devices
• Highly computer proficient in standard office applications
• Ability to work with different operating systems
• Project management skills will be advantageous
• Diploma/Degree in Computer Science, Technology, ICT or related discipline. • CCNA, CCNP and Optical Fibre Certifications will be advantageous. Driving license is a must have. Person specification – Technical • Knowledge of IT designs, set ups, installation (hardware/software), implementation and maintenance. • Knowledge of fibre and wireless technologies. • Thorough understanding of computer & networking concepts and configuration, Linux/ Microsoft, fibre & CISCO devices • Highly computer proficient in standard office applications • Ability to work with different operating systems • Project management skills will be advantageous ">

Job Experience: No Requirements

Work Hours: 8

Level of Education: Postgraduate Degree

Job application procedure
Send your applications, attaching your CV and Cover letter ONLY to hr@inq.inc 
Use the subject line “FIELD SUPPORT TECHNICIAN”. The deadline for applications is Friday 2nd September, 2022 (17:00)
Applications must be addressed to;
HUMAN RESOURCE MANAGER
inq. Digital Zambia
P o Box 31276
Lusaka




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