Summary
Date Posted: Tuesday, July 19, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Purpose of job
To sell bank products and services to targeted customers, grow the customer portfolio and provide exceptional customer service that exceeds customers’ expectations and drives the Branch’s revenue portfolio.

Key Responsibilities
• Sells and cross sells Bank products to targeted customers.
• Contributes to an increase in average balance of portfolio of assets as defined in the Financial Performance Report of the business.
• Delivers exceptional service that exceeds customers’ expectations through proactive, innovative, and appropriate solutions.
• Assists with the management of existing customers and contributes to the growth of portfolio through making contact, generating leads and fulfillment of leads into sales won.
• Assists to grow the active customer account base to increase client base and revenue pool.
• Strengthens customer relationships through regular calls and visits to customers, to promote loyalty.
• Assists to migrate accounts from transactional to self-service.
• Always practices the tenets of treating customers fairly.
• Ensures that customer queries and needs are attended to on time.
• Ensures that all sales returns are done in line with set standards.
• Adheres to IBP standard customer service guidelines.
• Actively participates in the employee surveys all the time.

Qualifications and experience
• Grade 12 Certificate with 5 ‘O’ levels with credit or better in Mathematics and English.
• Certificate in marketing or relevant business field.
• Minimum of one (1) year experience in a Sales field and extensive Banking experience.

Work Hours: 8

Experience in Months: 12

Level of Education: Professional Certificate

Job application procedure
Applications, supporting documentation and CVs should be emailed to:
recruitment@investrustbank.co.zm  not later than 22nd July, 2022.


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