Summary
Date Posted: Wednesday, September 07, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Chambeshi Water Supply and Sanitation Company Limited (ChWSSC), is the Utility Company based in Northern and Muchinga Provinces of Zambia providing water and sanitation services under the provision of the Water and Sanitation Act No. 28 of 1997.
The vision of the Company is be “National Best in Water Supply and Sanitation Services” and whose mission is to “Sustainably provide quality Water Supply and Sanitation Services to the satisfaction of the customer while embracing innovation and stakeholder support”
To achieve this, the company endeavors to ensure that it has the adequate staff with the right skills.
The Company now invites applications from suitably qualified Zambians to fill the following vacancy:

Job title: Customer Service Assistants-Salary Grade Cms-8
Job Purpose:
To receive and resolve customer queries.

Main Duties
• Receives complaints and logs them in the management information system to ensure complaint registration.
• Participation in Revenue enhancement program
• Follow up and resolves complaints, which are within their jurisdiction and refer complex ones to the superior officer in order to ensure customer satisfaction.
• Submit customer information for account opening and unregistered properties to ensure increased billing.
• Courteously handles customers by upholding customer etiquette.
• Reconcile customer’s accounts and raise adjustments where necessary
• Closing resolved complaints
• Analysing NRW complaints (Accounts in credit, system generated complaints)
• Submission of customer information for amending customer records
• Drafts letters to customers (feedback to complaints)
• Collections of meter readings and input into the system
• Provide reasonable assurance on matters that require immediate action
• Performs any other duties as delegated by superiors.

Qualifications And Experience
• Grade 12(Form v) School Certificate including Mathematics.
• Certificate in Business Administration, IT, Marketing
• Work experience of a minimum of 2 Years.
• Able to work with minimum supervision.
• Self-disciplined
• Ability to work in solitary conditions for long hours

Job Experience: No Requirements

Work Hours: 8

Level of Education: Professional Certificate

Job application procedure
Closing date for receiving applications is Friday, 24th September, 2022. ChWSSC provides equal employment opportunities and those who meet the above qualifications and are interested can forward their application letters, CVs and certified copies of their Academic and Professional Qualifications to:
The Director-Human Resources Administration
Chambeshi Water Supply and Sanitation Company Limited
P.O. Box 410397
KASAMA
ZAMBIA.

All Jobs

QUICK ALERT SUBSCRIPTION