Vacancy title: Customer Service Support
[ Type: FULL TIME , Industry: Telecommunications , Category: Customer Service ]Jobs at:
MTN (Zambia) LimitedDeadline of this Job:
09 September 2022
Summary
Date Posted: Monday, September 05, 2022 , Base Salary: Not Disclosed
JOB DETAILS:
Responsibilities
• Responds to walk in customer needs and problems relating to sim cards or phones or any other service complaint;
• Provides features on the sim cards;
• Deactivates/reactivates stolen or recovered sim cards;
• Provides, creates and maintains numbers for prepaid walk in customers;
• Replaces/ maintains numbers for prepaid walk in customers;
• Acquires and maintains complete knowledge concerning the company’s range of products and services and applies that knowledge in relation to customer’s requirements and problems;
• Maintains up to date literature on MTN products, sales, aids and price list;
• Stays abreast of developments in areas of expertise.
Requirements
• Grade 12 certificate with 5 credits or better of which English and Mathematics are a must;
• Diploma in Sales & Marketing or equivalent;
• Understanding of various converging technologies;
• Understanding of various corporate requirements;
• Computer literacy.
Women are strongly encouraged to apply
Hand delivered applications will not be accepted and closing date for accepting applications is 9th September 2022.
Note: that only shortlisted candidates will be contacted.
Job Experience: No Requirements
Work Hours: 8
Level of Education: Postgraduate Degree
Job application procedure
Click here to apply now
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