Summary
Date Posted: Monday, November 25 2024, Base Salary: Not Disclosed

JOB DETAILS:
About the Role
We are seeking a highly skilled and experienced IT Manager to lead our IT operations, ensuring the smooth functionality of our systems across over 50 retail stores and additional sites nationwide. This role involves managing a team of service technicians, overseeing complex networks, ensuring infrastructure reliability, and leading programming efforts on Windows-based platforms. The successful candidate will work closely with various departments, the CTO, and external stakeholders to provide innovative solutions and operational excellence.

Key Responsibilities
• Leadership and Team Management
• Manage the Helpdesk and Service Technicians, providing support to the retail stores, offices, production facilities.
Schedule technicians, generate reports, and oversee the daily operations of the IT team within the organization.
Foster a customer-service-oriented approach among the team, ensuring swift issue resolution and support.
Technical Operations and Maintenance
• Oversee dispatch coordination of IT equipment and ensure preventive maintenance plans are executed for all sites.
Perform daily system monitoring, verifying the integrity and availability of hardware, server resources, systems, and key processes, including backups.
Troubleshoot and resolve issues related to networks, storage, servers, cabling, databases, operating systems, and applications.
Manage high-level network configurations, including VLANs, and troubleshoot Cisco hardware and configurations.
Provide support for email servers running.
Ensure IT sites and retail stores are adequately planned and managed, producing reports as needed.
Work with Operations to ensure IT Infrastructure is running with little to no downtime
Work with the Expansion team to setup new sites
Car Tracker Installation and Maintenance
• Oversee the installation, configuration, and maintenance of car tracking systems across the organization’s fleet.
Troubleshoot and resolve issues related to car tracking devices and software, ensuring optimal performance and reliability.
Collaborate with fleet management teams to monitor and analyze tracker data for operational improvements.
Programming and Development
• Develop, troubleshoot, and maintain programs and scripts on Windows-based platforms to support business processes.
Infrastructure and Procurement
• Monitor system performance, configuration, maintenance, and repair, providing recommendations for software/hardware procurement based on research.
Lead network installations and configurations for new and existing locations.
Collaborate with Area Managers to resolve IT-related issues across retail stores.

Required Skills
• Strong programming expertise on Windows-based platforms.
Experience in high-level network management, including VLAN configurations and Cisco hardware troubleshooting.
Hands-on experience with server support, infrastructure maintenance, and preventive maintenance planning.
Knowledge of email servers, particularly Microsoft Exchange 2019 and CPANEL.
Strong expertise in IT equipment repair and maintenance, software installations, and CCTV configurations.
Familiarity with dispatch and logistics coordination for IT equipment.
Advanced troubleshooting skills across databases, applications, and systems.

Qualifications
• Bachelor of Science in Computing & Information Systems or a related field.
Over 5 years of experience in IT roles, including leadership and infrastructure support.
Proficiency in Cisco technologies, Microsoft technologies, and server infrastructure.
• Attributes and Competencies
• Customer-service-oriented with a results-driven mindset.
Operational and process excellence with the ability to work in pressured and deadline-driven environments.
Ability to self-manage workload, work independently, and prioritize effectively.
Detail-oriented with strong technical aptitude and problem-solving skills.
Passion for excellence, bias for action, and a proactive approach to challenges.
Strong relationship-building skills with internal teams, management, and external stakeholders.

Work Hours: 8

Experience in Months: 60

Level of Education: Bachelor Degree

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