Summary
Date Posted: Friday, November 22 2024, Base Salary: Not Disclosed

JOB DETAILS:
CIMMYT has opened a call for applications for ITC Technician/Specialist related positions such as: · IT Support Specialist This position is key to ensuring continued operations in Kenya’s office by fixing first-level hardware and software malfunctions, or by escalating those situations when required. This also includes training and support activities to ensure the proper operation of CIMMYT’s ERP. The location of the related positions will be in any of the countries where CIMMYT operates: Kenya, Zambia and Zimbabwe. General activities for IT Support Specialist: • Diagnose, resolve and/or escalate problems in response to IT users reported incidents. • Research, evaluate, and provide feedback on problematic trends and patterns in IT users support requirements. • Educate coworkers about network security and best practices for computer usage. • Utilize a ticketing system to log and track support requests, ensuring accurate and up-to-date documentation of incidents and resolutions. • Install, configure, troubleshoot, and maintain IT users’ hardware and software, including first-level support to ERP-related problems. • Analyze network load in Regional Office IT Infrastructure. • Monitor network capacity and performance. • Train final users in the basics of CIMMYT’s ERP operation. • Execute related activities as assigned by immediate supervisor. Requirements Submit your application if you have these minimum qualifications, skills, and attitudes: • Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience) • Relevant certifications such as CompTIA A+, Microsoft Certified IT Professional (MCITP), Cisco Certified Network Associate (CCNA), or Google IT Support Professional Certification are appreciated. • At least 4 years of experience in IT support or a related field. • Experience in diagnosing and resolving escalated problems in response to IT users reported incidents. • Experience in monitoring and troubleshooting network connectivity and resolving network problems. • Proficiency in Windows operating systems is required. Knowledge of macOS and Linux will be considered an additional advantage. Familiarity with office productivity software is also expected. • Knowledge of network protocols (TCP/IP, DNS, DHCP) and network troubleshooting tools • Familiarity with hardware and software installation, configuration, and troubleshooting • Familiarity with ERPs. • Client and detail orientation • Fluency in the English language Benefits • Interested candidates may apply online • CIMMYT Talent Roster Information • Qualified candidates may be invited to join CIMMYT’s talent roster for two years. You will be requested to opt in or out of having your information retained for future opportunities. • CIMMYT is an equal opportunity employer. It fosters a multicultural work environment that values gender equality, teamwork, and respect for diversity. Women are encouraged to apply. • To apply for this job please visit apply.workable.com. • https://apply.workable.com/cimmyt-1/j/8D31E8078D

Work Hours: 8

Experience in Months: 48

Level of Education: Bachelor Degree

Job application procedure
• Interested candidates may apply online
• CIMMYT Talent Roster Information
• Qualified candidates may be invited to join CIMMYT’s talent roster for two years. You will be requested to opt in or out of having your information retained for future opportunities.
• CIMMYT is an equal opportunity employer. It fosters a multicultural work environment that values gender equality, teamwork, and respect for diversity. Women are encouraged to apply.
• To apply for this job please visit apply.workable.com.

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