Key Account Manager job at DSV - Global Transport and Logistics
134 Days Ago
Linkedid Twitter Share on facebook

Vacancy title:
Key Account Manager

[ Type: FULL TIME , Industry: Business Management and Administration , Category: Management ]

Jobs at:

DSV - Global Transport and Logistics

Deadline of this Job:
Friday, September 20 2024 

Duty Station:
Within Zambia , Lusaka, South - Central Africa

Summary
Date Posted: Saturday, September 07 2024, Base Salary: Not Disclosed

Similar Jobs in Zambia
Learn more about DSV - Global Transport and Logistics
DSV - Global Transport and Logistics jobs in Zambia

JOB DETAILS:
Main Purpose of The Role:
To build and maintain a strong business partnership with new and existing customers, consciously looking for value adding opportunities to improve and develop current client solutions.

Minimum Requirements:
• 5 years customer / client facing experience within the freight forwarding industry
• Must have a proven track record in logistical sales
• Must have a high standard of business writing skills
• Must experience in compiling quotations / estimates and managing client rate profiles
• Own vehicle and a valid driver’s license,
• Time management skills, ability to work after hours if required.

Qualifications:
• Matric (essential)
• Advantageous: Logistics/Supply Chain Management or relevant industry qualifications

Computer packages
• Office 365 (Teams, OneNote, Forms), MS Word, Excel, PowerPoint, Outlook

Duties and Responsibilities:
• Compiling of overall strategy for the client (s)
• Draw up, deploy and maintain business plan for the client (s)
• Managing the client according to the different stages in a client life cycle
• Travelling within the country to meet the client face to face when necessary
• Ensuring the Executive Sponsor relationship is maintained with your client sponsor and the client
• Creating and maintaining the client information pack
• Manage the opening of accounts and detailed implementation process
• Be accountable for legal contract negotiations process, understanding and mitigating the risk identified
• Presenting to and implementing new DSV products, processes and strategies with client (s)
• Management of client queries daily
• Quality checking estimates and ensuring they are submitted on time
• Compile client specific business reports and quality checking data integrity
• Identify Opportunities for growth within the client’s business
• Record client account status on Salesforce
• Manage client perception and service level agreements through reporting and reviews including identifying exceptions and corrective actions
• Facilitate rate negotiations and increases
• Arrange and control war room processes internally that will improve and resolve current customer challenges
• Identify and report on quantified value for clients
• Take meeting minutes and follow through to close out open matters /meetings with client and internal DSV departments
• Manage client debtors to keep within the agreed payment terms and resolve queries in days sales outstanding
• Ensure standard operating procedures are documented, saved and maintained on all required sites within DSV
• Ensure DSV complies with client health, safety and environment requirements
• Compile monthly revenue reports to monitor and manage client profitability on client’s portfolio
• Coordinate available client logistics training

Additional Requirements
• Understanding international freight forwarding across all modes of transport
• Sales training
• Rate increase and/or implementation experience
• Presentation Experience
• Must be target driven.
• Ability to interact / liaise with clients at all levels being operations, tactical and strategic
• Always maintain a professional image
• Self-starter.
• Self-motivated
• Strong interpersonal skills
• Excellent administration and communication skills
• Time management is an essential element of this position
• Must be able to adapt to a rapidly changing environment/technology
• Flexibility in terms of job functions
• Ability to work under pressure
• Client empathy and ability to liaise effective to gather information in support of the account management process
• Ability to identify problems regarding workflow and operational processes in support of the client
• Ability to work in an organized fashion
• Ability to motivate and lead, and to address negative or disruptive behavior – strong leadership skills are vital

Education Requirement: No Requirements

Job Experience: No Requirements

Work Hours: 8


Experience in Months:

Level of Education:

Job application procedure
• To apply for this job please visit jobs.dsv.com.

All Jobs

QUICK ALERT SUBSCRIPTION

Job Info
Job Category: Accounting/ Finance jobs in Zambia
Job Type: Full-time
Deadline of this Job: Friday, September 20 2024
Duty Station: Lusaka
Posted: 07-09-2024
No of Jobs: 1
Start Publishing: 07-09-2024
Stop Publishing (Put date of 2030): 07-09-2066
Apply Now

Caution: Never Pay Money in a Recruitment Process.

Some smart scams can trick you into paying for Psychometric Tests.
23.13MBMemory Usage168msRequest Duration
Joomla! Version4.4.10
PHP Version8.1.31
Identityguest
Response200
Templatejl_education_pro
Database
Server
mysql
Version
10.5.27-MariaDB
Collation
latin1_swedish_ci
Conn Collation
utf8mb4_general_ci
$_GET
[]
$_POST
[]
$_SESSION
array:1 [ "joomla" => "***redacted***" ]
$_COOKIE
array:1 [ "1deb24708f7a51ca02b447b7f6862276" => "64db67a52079e426a45e01a67161a1dc" ]
$_SERVER
array:64 [ "USER" => "greatzambiajobs" "HOME" => "/home/greatzambiajobs" "SCRIPT_NAME" => "/in...
session
array:3 [ "counter" => 2 "timer" => array:3 [ "start" => 1737365042 "last" => 1737365042...
registry
array:3 [ "data" => [] "initialized" => false "separator" => "." ]
user
array:18 [ "id" => 0 "name" => null "username" => null "email" => null "password" => "***r...
jsjobcur_usr
0
jsjobconfig_dft
array:171 [ "actk" => "0" "applybuttonredirecturl" => "http://www.greatzambiajobs.com/how-to-app...
JSItemid
"190"
  • afterLoad (4.12MB) (28.11ms)
  • afterInitialise (11.98MB) (99.32ms)
  • afterCache (5.94MB) (39.8ms)
  • 1 x afterInitialise (11.98MB) (59.14%)
    99.32ms
    1 x afterCache (5.94MB) (23.7%)
    39.80ms
    1 x afterLoad (4.12MB) (16.74%)
    28.11ms
19 statements were executed3.96ms32.38KB
  • SELECT @@SESSION.sql_mode;56μs1.57KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:334Copy
  • SELECT `data` FROM `icop0_session` WHERE `session_id` = ?175μs1.63KBParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:261Copy
  • SELECT `session_id` FROM `icop0_session` WHERE `session_id` = :session_id LIMIT 197μs1.63KBParams/libraries/src/Session/MetadataManager.php:187Copy
  • UPDATE `icop0_session` SET `guest` = :guest , `time` = :time , `userid` = :user_id , `username` = :username , `client_id` = :client_id WHERE `session_id` = :session_id739μs992BParams/libraries/src/Session/MetadataManager.php:316Copy
  • SELECT `id`,`rules` FROM `icop0_viewlevels`179μs1.55KB/libraries/src/Access/Access.php:955Copy
  • SELECT `b`.`id` FROM `icop0_usergroups` AS `a` LEFT JOIN `icop0_usergroups` AS `b` ON `b`.`lft` <= `a`.`lft` AND `b`.`rgt` >= `a`.`rgt` WHERE `a`.`id` = :guest197μs1.64KBParams/libraries/src/Access/Access.php:868Copy
  • SELECT `value` FROM `icop0_admintools_storage` WHERE `key` = 'cparams'135μs856B/administrator/components/com_admintools/src/Helper/Storage.php:120Copy
  • SELECT `option`,`view`,`query` FROM `icop0_admintools_wafexceptions`85μs960B/plugins/system/admintools/src/Utility/Cache.php:196Copy
  • SELECT `params` FROM `icop0_extensions` WHERE `type` = 'plugin' AND `folder` = 'system' AND `element` = 'admintools'193μs2.09KB/plugins/system/admintools/src/Utility/RescueUrl.php:324Copy
  • SELECT * FROM icop0_rsform_config140μs1.5KB/administrator/components/com_rsform/helpers/config.php:52Copy
  • SELECT `value` FROM icop0_acym_configuration WHERE `name` = 'level'86μs856B/plugins/system/acymtriggers/acymtriggers.php:639Copy
  • SELECT `value` FROM icop0_acym_configuration WHERE `name` = 'active_cron'98μs856B/plugins/system/acymtriggers/acymtriggers.php:639Copy
  • SELECT `value` FROM icop0_acym_configuration WHERE `name` = 'cron_next'84μs856B/plugins/system/acymtriggers/acymtriggers.php:639Copy
  • SELECT `value` FROM icop0_acym_configuration WHERE `name` = 'queue_type'87μs856B/plugins/system/acymtriggers/acymtriggers.php:639Copy
  • SELECT *,(subpath=1 AND LOCATE(sef_link, '%2Fjobs%2Fjob-detail%2Fjob-Key-Account-Manager-job-at-DSV-Global-Transport-and-Logistics-65309%2F')=1) inSub FROM icop0_jlexblock WHERE ((mt_fullsite=1 AND mt_index=1) OR ((`sef_link`='%2Fjobs%2Fjob-detail%2Fjob-Key-Account-Manager-job-at-DSV-Global-Transport-and-Logistics-65309%2F' OR (subpath=1 AND LOCATE(sef_link, '%2Fjobs%2Fjob-detail%2Fjob-Key-Account-Manager-job-at-DSV-Global-Transport-and-Logistics-65309%2F')=1)) AND mt_fullsite=0)) AND published=1 ORDER BY mt_area DESC,id ASC248μs4.23KB/plugins/system/jlexblock/jlexblock.php:150Copy
  • SELECT *,(subpath=1 AND LOCATE(sef_link, '%2Fjobs%2Fjob-detail%2Fjob-Key-Account-Manager-job-at-DSV-Global-Transport-and-Logistics-65309%2F')=1) inSub FROM icop0_jlexblock WHERE ((mt_fullsite=1 AND mt_index=1) OR ((`sef_link`='%2Fjobs%2Fjob-detail%2Fjob-Key-Account-Manager-job-at-DSV-Global-Transport-and-Logistics-65309%2F' OR (subpath=1 AND LOCATE(sef_link, '%2Fjobs%2Fjob-detail%2Fjob-Key-Account-Manager-job-at-DSV-Global-Transport-and-Logistics-65309%2F')=1) OR `list_var` LIKE '%com_jsjobs%') AND mt_fullsite=0)) AND published=1 ORDER BY mt_area DESC,id ASC279μs4.25KB/plugins/system/jlexblock/jlexblock.php:150Copy
  • SELECT s.id, s.template, s.home, s.title AS long_title, s.params FROM icop0_template_styles AS s WHERE s.client_id = 0 AND s.template = 'jl_education_pro' ORDER BY s.id196μs3.7KB/libraries/gantry5/src/classes/Gantry/Joomla/StyleHelper.php:69Copy
  • SELECT `session_id` FROM `icop0_session` WHERE `session_id` = ?106μs1.63KBParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:291Copy
  • UPDATE `icop0_session` SET `data` = ? , `time` = ? WHERE `session_id` = ?783μs912BParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:318Copy