Summary
Date Posted: Saturday, July 08 2023, Base Salary: Not Disclosed

JOB DETAILS:
Duties and Responsibilities
• Lead and monitor after sales activities to achieve set objectives and targets
On all key customers, maintain a database of all special events.
• Maintain contact with all clients to obtain customer feedback regarding product/service quality. Customer feedback form to be completed before release of a vehicle.
• Follow-up call to every customer within a week to check on performance.
Assist clients in resolving issues and complaints concerning service delivery.
• Daily update to the General Manager on any need to provide flowing of aftersales support (parts/service) to every unit that we sell. Arrange at least one aftersales visit with the General manager or workshop manager weakly
• Build and establish a good work relationship with clients to facilitate increased patronage and revenue.
• 80% retention on all clients on our database.
• Organize promotional and marketing campaigns to create awareness and product publicity via panel van utilisation and distribution of company products to clients weekly.
• On all key customers, maintain a database of all special events.
• Maintain contact with all clients to obtain customer feedback regarding product/service quality. Customer feedback form to be completed before release of a vehicle.
• 100% retention on all clients on our database.
• Organize promotional and marketing campaigns to create awareness and product publicity via panel van utilization and distribution of company products to clients weekly.

Requirements
• First Degree in Business, Marketing or related field

Experience
• Minimum experience required to carry out the above Functions
• 2 years experience in Motor Industry
• Must have a drivers license

Work Hours: 8

Experience in Months: 24

Level of Education: Bachelor Degree

Job application procedure
Send your CVs to jobs@faw.com.zm 
Closing Date: 24 July 2023
Work Location: Lusaka, Zambia.



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