Summary
Date Posted: Tuesday, August 15 2023, Base Salary: Not Disclosed

JOB DETAILS:
Job Summary:
• A front office manager oversees daily operations of the front counter of a business. He / she oversees and coordinates the various departments of this front counter including the receptionist, phone staff, and banking staff, among others.
• Additional responsibilities of the front office manager include handling daily customer transactions, ensuring that all accounting ledgers are properly updated, ensuring that all cash is safely deposited and accounted for, and attending to the needs of customers as needed. Front office managers also contribute to team goals and assist in hiring and training new employees.

Duties And Responsibilities:
• Ensure that front office operations run smoothly and efficiently, with a focus on sales and service, including working closely with the Sales and marketing Manager to address any issues that may arise with team members, customers, and vendors.
• Maintain accurate and up-to-date employee, customer, and vendor databases and schedule
• Oversee daily administrative operations, including ensuring that all front office and support staff are prepared for daily, weekly, and monthly tasks
• Create and maintain office policies, procedures, and systems, including training and implementing new systems to improve efficiency and accuracy
• Maintain a clean and organized front office, including managing paperwork and filing system
• Ensure that workstations are well-stocked and neat, that office supplies and equipment are readily available, and that equipment is properly maintained and in working condition
• Handle a variety of tasks independently, as needed
• Ensure that consistent high quality customer service is delivered. Provide guidance and leadership for front Office staff
• Expected to be in uniform provided by management at all times while on duty
• Oversee that guest are welcomed, registered into the hotels computer system and assigned appropriate rooms/suits.
• Perform or delegate various tasks i.e. making or confirming reservations, verifying and collection of guest’s payments, issuing room keys and contacting housekeeping and maintenance departments with guests complaints and problems.
• Provide necessary support to other departments and external liaisons. E.g. Marketing, other unit front office, etc.
• Maintain all essential front desk equipment and supplies, control guests access to safe deposit boxes.
• Ensure that all invoices are closed on time taking into account all the laid out company procedures and requirements. E.g. LPO attached and invoices signed by General Manager.

Other Responsibilities:
• Ensure happiness and guest satisfaction
• Fostering of a professional work atmosphere with the aim of retaining and attracting new customers.
• Completing bookkeeping duties i.e. balancing accounts
• Recording and referring comments/complaints to the hotel manager.
• Record keeping of work schedules for staff.
• Ensure that the working area is always clean and tidy and has all the required stationary.
• You will be expected to undertake any other assignments that management may require you to do from time to time

Skills:
• Have an eye for detail, excellent customer service and communication skills.
• Computer skills and basic math skills
• Be resourceful and take ownership of problems and issuing arising

Required Qualification:
• Full Grade 12 Certificate
• Bachelor’s degree in hospitality, tourism, or related field. Minimum must be diploma or certificate backed up with huge experience(Long years of service in Front office Operations)
• 5+ years’ experience in a front office or front desk role in a hotel. 2 years of which must be in supervisory/management Position.
• Strong interpersonal and customer service skills
• Good communication and organizational skills
• Ability to meet deadlines effectively, juggle multiple tasks at once

Work Hours: 8

Experience in Months: 60

Level of Education: Bachelor Degree

Job application procedure
• Interested candidates who meet the criteria above are encouraged to submit their application letters, with detailed Curriculum Vitae, copies of certificates, and contact details of three (3) traceable referees to:
• THE HUMAN RESOURCE AND ADMINISTRATION OFFICE
• MIKA CONVENTION CENTER
• PLOT NO: 34 ‘A’ Sub 9 Waterfalls Meanwood
• Off Great East Road
• OR
• Email: careers@mikahotels.com 
• Candidates are free to either submit hard copies or soft copies to the above stated address.
• The closing date for receipt of applications is 17th August, 2023. Only shortlisted candidates will be contacted.

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