Summary
Date Posted: Wednesday, October 12, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Luapula Water Supply and Sanitation Company Limited is a commercial utility which was set up to provide water and sanitation services to all districts in Luapula Province. The Company was incorporated in December 2008 as a private company limited by shares, subscribed by the Local Authorities, under the Companies Act 2017 of the laws of Zambia. The Company’s mission is to effectively provide water and sanitation services to the urban and peri-urban areas of Lupula Province in a manner that maximizes value for money for all stakeholders. In pursuance of this mission, the Company is seeking the services of suitably qualified and experienced candidates to fill the following vacancies.

Purpose of The Job:
To provide a key supporting role by assisting the Store Controller in ensuring that all day to day operations of the Stores function are carried out in a safe, efficient and cost-effective manner.

Key Responsibilities
1. Assist to develop, formulate and implement stocks policies and procedures for the company
2. Contribute to the development and reviews Stores Procedures Manual to ensure compliance and efficiency of stores management.
3. Monitors sct stock levels and raise purchase requisitions to ensure efficient and effective inventory management Identify and compiles slow moving stock items for superior’s action
4. Initiates Purchase requisitions for materials that have reached Re-order level.
5. Conducts physical verification of materials against suppliers’ documents and purchase Orders.
6. Receives materials from suppliers as specified on purchase order/contracts
7. Issues materials to user departments as per approved stock requisitions
8. Keep records of all received and issued (materials on direct use) items for reference purposes. Updating stores records accordingly and preparing stock taking on quarterly basis. Keeping accurate records of stocks, and ordering stocks of items indicating low levels.
9. Conduct physical count of materials in stock and post totals to inventory records.
10. Prepare documents and materials for returns where need arises
11. Contribute to the development of effective safety and security measures for stocks.
12. Identify redundant and obsolete stocks for disposal to superior
13. Manage and encourage staff, optimizes their outputs and effectively manages relationships in order to achieve organizational goals
14. Undertake and agree to performance targets and conduct appraisal for all staff under his/her supervision
15. Prepare accurate routine stores and special reports required by the supervisor on a monthly basis for management’s decision making
16. Perform any other duties as delegated by superiors.

QUALIFICATIONS AND EXPERIENCE
1. Bachelors of Business Administration Purchasing/Economics or equivalent
2. Member of the Zambia institute of Purchasing and supply
3. 3 years of experience in a similar role.

SKILLS SPECIFICATION
Developed leadership and management skills; Strategic Business planning skills Ability to analyse documents in order to verify compliance. Ability to identity trends in stock holding levels and usage
Reports To: District Manager
Purpose of The Job: To receive and resolve customer queries

Key Responsibilities
1. Receives complaints and logs them in the management information system to ensure complaint registration
2. Follow up and resolves complaints, which are within their jurisdiction and refer complex ones to the superior officer in order to ensure customer satisfaction.
3. Opens accounts for approved water and sewer connections and unregistered properties to ensure increased billing
4. Courteously handles customers by upholding customer etiquette.
5. Reconcile customer’s accounts and raise adjustments where necessary
6. Closing resolved complaints
7. Analysing NRW complaints (Accounts in credit, system generated complaints)
8. Amending customer records
9. Calling customers (feedback to complaints)
10. Provide reasonable assurance on matters that require immediate action
11. Read meters accurately and timely
12. Maintain and update customer and office meter reading cards
13. Distribute bills timely
14. Performs any other duties as delegated by superiors.
Qualification and Experience:
• Grade 12 Certificate
Certificate in Business Studies or equivalent.
• One year experience.

Skills Specification
• Customer care
• Good telephone etiquettes
• Good work ethics
• Possess a good level of Customer service orientation
• Problem analysis and problem-solving
• Good interpersonal skills
Luapula Water and Sewerage Company values the provision of equal employment opportunities. Therefore, women, men and persons with disability are encouraged to apply.

Work Hours: 8

Experience in Months: 12

Level of Education: Professional Certificate

Job application procedure
All applications together with photocopies of certificates, detailed curriculum vitae should reach the Statutory Manager no later than 14th October 2022.
The Statutory Manager
Luapula Water Supply and Sanitation Company Limited
Department: Human Resources and Administration
P.O Box 710594
Mansa, Luapula Province
Applications can also be posted electronically to luapulawater@yahoo.co.uk before 17.00 hours on the closing date



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