Summary
Date Posted:Friday, April 21 2023, Base Salary: Not Disclosed

JOB DETAILS:

Horace AUTO Services is a vehicle repair and maintenance company

_*Commission based*_

responsibilities include:
1. Greeting customers and directing them to available mechanics
2. Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs
3. Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers

Job brief
We are looking for a Service Advisor to join our team and act as a liaison between our customers and our Service Technicians.
Service Advisor responsibilities include greeting customers, getting feedback via social platform not limited to text and phone calls listening to their needs and scheduling appointments as needed. They may also include verifying insurance before maintenance is schuled.
Ultimately, you will work directly with customers to understand their needs and provide our Service Technicians with the information required to provide excellent service.

Responsibilities
1. Answer questions about service outcomes, schedule and book appointments, vehicle drop-off and vehicle pick-up
2. Provide customers with information and advice on warranty protections, potential cost savings and the advantages of trading in versus fixing their car
3. Manage and oversee the dealership’s workflow and schedule
4. Call customers to advise them about service changes or car pick-up times.
5. Maintain positive customer relationships to ensure repeat business.
6. Make Follow ups.
7. Bring in new customers.
8. Perform minor mechanical works.
9. Prepare Quotations

Requirements and skills.
1. A strong understanding of automotive technology and the automotive industry
2. Proficiency with industry-specific software
3. Excellent customer service, interpersonal and communication expertise
4. Strong organizational, decision-making and problem-solving skills
5. Relevant training and/or certifications as a mechanic.


Education Requirement:No Requirements

Job Experience:No Requirements

Work Hours: 8

Job application procedure

Interested and Qualified, Send your application to horaceautoservice@gmail.com


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