Summary
Date Posted: Tuesday, July 12, 2022 , Base Salary: Not Disclosed

JOB DETAILS:

Our Client, in the Hospitality industry is looking for a Bed and Breakfast Manager to join their team in Lusaka

• Planning, organizing, and managing the daily operations of the hospitality staff to ensure efficiency.
• Supervising staff members and communicating the importance of customer satisfaction.
• Checking the quantity and quality of supplies and equipment on a daily basis, such as guest amenities.
• Maintaining a high standard of customer service according to company operating procedures.
• Attending to any complaints logged by guests in a professional and timely manner.
• Performing monthly evaluations of staff members according to performance and participation.
• Preparing the monthly budget of the hospitality division and creating expenditure reports for senior management review.
• Working with the human resources department to recruit and train new personnel.
• Determining the future goals of the hospitality division by studying market trends and working with the marketing team.

Key Skills
• Excellent managerial skills and the ability to lead, motivate, and communicate with staff members.
• The ability to work well under pressure in a fast-paced environment.
• Solid knowledge of customer service and the ability to resolve conflict in a calm and professional manner.
Required Skills
• 5 Years of Experience
Qualifications
• Bachelor’s degree in hospitality management, business, office administration, or relevant field.
• At least 5 years of experience working in the hospitality industry.
• Exceptional knowledge of standard hospitality practices and procedures.

Work Hours: 8

Experience in Months: 60

Level of Education: Bachelor Degree

Job application procedure
Click here to apply

All Jobs

QUICK ALERT SUBSCRIPTION