Summary
Date Posted: Wednesday, August 16 2023, Base Salary: Not Disclosed

JOB DETAILS:
Job Purpose
• The Business Development Lead reports to the Head of Commercial and is responsible for cultivating and maintaining relationships among Digital PayGo’s business partners while also developing strategies to increase revenue for their companies. The role holder will help manage the relationship Digital PayGo has with each of its partners, which can include corporate customers, suppliers, contractors, and other stakeholders. S/he is expected to give clients personalized advice, build rapport and provide quick responses to their inquiries. He/she will also be expected to network with potential partners to learn more about them, determine whether or not each partner can help the company’s overall business strategy and otherwise help decide if partnerships offer any opportunities to support the Digital PayGo brand. The role holder will help create pipelines to find new partners, use predetermined metrics to see how valuable each partnership is and negotiate to get improved returns on each investment. He/ She will be required to analyze the organization’s communication strategy, negotiations, and contracts to identify trends that can improve organizational procedures.

Key Responsibilities
• Manage the daily running of the contact centre, including sourcing equipment, effective resource planning and applying contact centre strategies and operations
• Managing relationships with customers and vendors to build the brand and the business.
• Championing and managing new projects to create stronger partnerships.
• Building the organizational network through targeted outreach and strong project planning.
• Liaising with partners to solve issues, communicating needs and creating synergy including attending to client queries and resolving such issues promptly.
• Analyzing and reporting on partner initiatives, forecasting for strategic changes and reporting on key metrics.
• Nurturing and growing existing funding relationships with stakeholders
• Identifying, developing and winning new relationships with cooperating partners
• Coaching and mentoring service delivery team members to support strategic partners
• Identifying potential opportunities and informing the sales team to follow up.
• Educating and informing clients about the company’s products, services and special offers.
• Conducting customer satisfaction surveys and recommending ways of improving client satisfaction.
• Any other duties and tasks as assigned by Management.

Qualifications & Experience
• Minimum of a Degree in a business-related field.
• At least three (3) years of experience in a similar role.
• Grade 12 Certificate with credit or above in Mathematics, English and any other
• Digital Financial Service Certification will be an added advantage.

Essential Skill Sets and Competencies
• Self-starter and self-motivated.
• Interpersonal skills.
• Communication skills, verbal and written.
• Attention to detail.
• Analytical skills.
• Drive for results.
• Innovative.

Work Hours: 8

Experience in Months: 36

Level of Education: Bachelor Degree

Job application procedure
• All applications must have an application/cover letter and detailed curriculum vitae indicating the position being applied for in the subject line and should be sent by email to HR@digitalpaygo.com  no later than Sunday, 20th August 2023.
• Kindly note that you MUST attach copies of Grade 12 and Tertiary qualifications along with the application cover letter and curriculum vitae. Applications sent without these attachments WILL NOT be considered.

Only Shortlisted Applicants Will Be Communicated To
Seniority Level
Mid- Management Employment Type & Location
Fixed-Term, Full-time
Lusaka, Zambia
Industry
• FinTech Job Functions
• Strategy

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