Summary
Date Posted: Friday, February 11, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
City Eye-Tech Security Solutions is a Security Firm that is a subsidiary of K&C Cash Converters; a specialist financial services provider based in Lusaka, Zambia, that offers a wide range of services such as Debt Collection, Customer Service, Debt Management, Financial Advisory, Investment Banking and Debtor Tracing.
We are inviting suitably qualified, experienced, ambitious, self-motivated individuals to apply for the positions of Call Centre Agents at our mother company, K&C Cash Converters.

Job Brief
A Call Center Agent is the liaison between our company and its current and potential customers. He/she must be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior, as well as maintaining high level of professionalism and confidentiality.

Requirements
• Strong phone, verbal communication and negotiation skills along with active listening.
• Familiarity with Customer Relationship Management (CRM) systems and practices
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• Minimum Diploma in a relevant discipline.
• A minimum of 1 year experience in the position will work at your advantage.

Work Hours: 8

Experience in Months: 12

Level of Education: Associate Degree

Job application procedure
All interested candidates must send their applications, consisting of a cover letter and CV only, to the email: cityeyetechs@gmail.com. Copies of certificates need not be attached.
Closing date for accepting applications is, 16th February, 2022.
* Note: Only shortlisted candidates will be contacted.

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