Summary
Date Posted: Wednesday, February 01, 2023 , Base Salary: Not Disclosed

JOB DETAILS:
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
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Job Summary
Credit Cards, Debit Card and Prepaid Card Portfolio Management
 Coordinating with partners and driving activation program for respective Credit , Debit and Prepaid Cards
 Liaising with internal teams to increase card usage for new and existing account holders
 Creating product awareness amongst different channels by publishing periodic information and analytics for Debit and Prepaid Cards.
 Engage channel training for branches and channels to increase card penetration in respective portfolios
 Leading all Debit and Prepaid card initiatives
 Ensuring card MI is collected and shared with line manager on a weekly basis
 Custodian of Debit and Prepaid card sales and CLM MI
 Responsible for providing customers with required support on Prepaid cards
 Responsible for managing the reward programme
 Responsible for card usage campaigns and promotions
 Managing key interventions to grow card usage for active cards and meet laid down growth targets.
 Provide data that will enable the sales team to drive their sales targets.
 As an enabler, work with other departments to ensure smooth flow of work and that customer queries and complaints are resolved in the shortest time possible.
 Ensure Corporate Credit Card forms are submitted to Credit Operations team Ensure delivery of Pre approved card application forms to CROPS.
 Generating daily reports on processing activity.
Control Responsibilities

 Ensure that controls are adhered to
 Aim for 100% audit reports and ensure that control procedures and processes are adhered to in card ordering, distribution and destruction
Carry out monthly checks to ensure that card handling processes and procedures are being adhered to.
Job Description
Portfolio Management 60%
Out put
• Work with Credit, Debit and Prepaid Card Manager in developing Debit and Prepaid card strategy
• Develop solid relationships with internal and external stakeholders to deliver business activities identified as having the biggest impact to customer and business goals
• Develop strategies that will drive card issuance, activation and retention.
• Campaign reporting and analysis
• Implementation of customer management plan to drive customer activity
• Assisting in ongoing product and process improvements to enhance customer experience
• Identifying and recommending appropriate action to be taken to drive business growth
• Seek to accelerate growth opportunities within card implementation process.
• Collation of research and insights on market trends and ensuring that the same are shared with the business through the line manager
• Portfolio fit and informed by:
o Product roadmap of future enhancements
o Implementation of CLM Activity Calendar
o Product operational processes and governance (eg complaints, compliance, MI and reporting)
• Primary and secondary customer research
o Market and competitor analysis
Product Management 30%
Out Put
• Custodian of Debit, Prepaid and Credit card MI
• Creating product awareness amongst different channels by publishing periodic information and analytics for Debit and Prepaid Cards.
• Produce weekly card issuance, and utilization MI
• Support in the implementation and roll out of new card initiatives.
• Managing the E - 2 - E card ordering and distribution process from sourcing to dispatch, issuance and activation
• Manage payments for card vendors and issuers
• Ensure that cards are marketed both internally and externally
• Ensure that all technical issues are documented and scheduled to deliver on time to the customer. Incidents to be raised and followed up until resolved.
• Manage projects as allocated by Line Manager to deliver improvements to card acquiring service or the product offering. Ensuring achievable solutions are found, delivered on time, all relevant parties are communicated to & either cost savings or additional income is generated.
• Attend and contribute during team meetings.
• Manage customer loyalty programme
• Adhere to standards, legal and regulatory, in accordance with the policy guidance
People Management 10%
Out Put
• Work together with Management to strategize on the business way forward to meet deliverables
• Challenge team members to increased performance
• Work hand in hand with Operations & Acquiring teams to ensure customer satisfaction.
• Engage channel training for branches and channels to increase card penetration in respective portfolios
• Implement and maintain a coaching and training programme for the processing team members.
• Recognise staff that are performing well in support of card issuing

Education
Higher Diplomas: Business, Commerce and Management Studies (Required)

Job Experience: No Requirements

Work Hours: 8

Level of Education: Bachelor Degree

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