Summary
Date Posted: Tuesday, November 16, 2021 , Base Salary: Not Disclosed

JOB DETAILS:
Job Brief
The Collections Officer will be responsible for managing the collection of outstanding debts from customers. He/She will collect repayments as quickly as possible, reducing cash-flow issues and allowing for smooth business operation. S/he will assists in the coordination of collection systems and procedures and implementing the Collection Strategy.
Responsibilities
The Direct Sales Agent Role involves the following duties and responsibilities:
• Monitoring of the portfolio to identify the clients above 30days in arrears
• To monitor customers’ repayment, act immediately on loans in arrears according to credit policy
• Present all delinquent customers and recommend solutions to Loans Review Committee and implement committee’s decisions
• Corresponds with customers in arrears to negotiate and monitor payment plans
• Develops collections methods that consistently lead to achieving or exceeding company financial goals
• Conduct custom collections campaigns on each client that consist of emails, phone calls, and standard mail correspondence
• Coordinates collection efforts with other credit staff and/or employees to respond to individual needs
• Coordinate weekly work plans and supervise the work of loan officers
• Accompany and support loan officers on recovery visits and actively participate
• Responsible for prioritizing and entering overdue accounts into the collection process on time
• Identify root causes of defaults and make recommendations for process improvement as and when appropriate
• Maintain excellent records of contacts, transactions, efforts, and progress made on the recovery
• Provide weekly consolidated reports on the recoveries
• Compile and evaluate monthly statistics concerning the number of accounts in collection, the amounts collected, and the amounts that remain to be collected and coordinates and compiles monthly summaries for review by Management
• Ensure to meet customer service standards

Requirements
• Full Grade 12 School Certificate
• Minimum of First Degree in Banking and Finance, Accounting or equivalent professional qualifications
• Some level of relevant work experience in working with either Microfinance institutions, Banking sector, or cash handling functions.
• Sound knowledge of Microfinance, principles, and practices of banking.

Critical Competencies
• Analytical
• Good excel skills
• Report writing
• Problem Solving
• Technical Skills
• Good customer Service
• ·Interpersonal Skills
• Teamwork
• Self-starter
• Organised

Work Hours: 8

Experience in Months: 12

Level of Education: Bachelor Degree

Job application procedure
Applications, consisting of your cover letter, transcripts and CV, should be sent to HumanResource@monetafinance.co.zm  Please indicate the job title in the subject line of your e-mail and use your full name and the job title you are applying for as the filename of your attachment. Copies of certificates need to be attached.
Closing date for accepting applications is Thursday, 25th November 2021

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