Summary
Date Posted: Tuesday, November 07 2023, Base Salary: Not Disclosed

JOB DETAILS:
Job Purpose/Mission
This position is a key role within the Customer Experience Department in a fast-paced environment at the forefront of providing a world-class customer service experience in the sectors of renewable energy and mobile payment technology. The successful candidate will work closely with one or more departmental heads/ directors to identify bottlenecks to scale our business and areas for company improvement. It requires an individual who will drive key strategic initiatives focused on improving efficiency and quality across multiple company verticals, with support from global teams. Using data driven insights to make project recommendations to implement, as well as drive project rollout at scale.
Responsibilities
• Support the design, development, execution and evaluation of innovative strategies to improve overall business efficiency, function and quality
• Build budgets and financial models, collaborating closely with the respective teams to facilitate this.
• Conduct or supervise field and desk research on various topics, ranging from policy, marketing to value chain analysis in order to inform decision making
• Summarize project insights in order to support CX leadership to make key strategic decisions. Communicate implications and suggest recommendations
• Identify and communicate areas for continual improvement within CX
• Recommend and initiate, execute and implement innovations or projects to make these improvements a reality
• Identify cost reduction strategies, ensuring implementation won’t be at the expense of other company goals, in particular customer experience
• Suggest development of game-changing customer journey innovations, ultimately leading to significant cost savings, and improved customer education and experience
• Work with Head of Customer Experience on special projects related to Customer Experience or across country level operations as required.
• Support with overall department or country strategy and communication, both internal and external
• Have an analytical mindset
• Knowledge and skills

Qualifications:
• Degree in Business Administration, Economics, or relevant field.
• An MSc or MA in Business Administration, Management, Economics or any relevant field (highly desired)
• Experience:
• Al least 3 years professional experience in finance, business strategy or related fields
• Excellent understanding of customer experience, accounting and finance concepts and tools.
• Advanced skills with Microsoft 365 including Excel, Word and Powerpoint
• Organised and able to follow through and prioritize tasks
• Strong critical and analytical thinking skills
• Strong level of curiosity, proactive thinking and problem solving mindset
• Strong attention to detail
• Ability to synthesize complex information from different sources and to distinguish important information from details
• Strong ability to work with large amounts of data to develop strategies and make rigorous decisions
• Experience as a collaborative, hands on team player and eagerness to learn new tools and / or roll-up sleeves to get the job done.
• Willingness to spend time in rural areas, getting to know our customer – Experience with Tableau, SQL or other data analytics tools (highly desired)
• Language(s):
• English
• At least one local language is highly desired

Work Hours: 8

Experience in Months: 36

Level of Education: Bachelor Degree

Job application procedure
• Interested and qualified? Click here to apply

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