Summary
Date Posted: Wednesday, June 22, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Customer Relationship Officers
Great North Credit Limited (GNC) is an ambitious micro finance Institution (MFI) licensed by Bank of Zambia (BOZ). GNC hereby invites applications from suitably qualified and professionally experienced candidates for the position of Customer Relationship Officer. The ideal candidate must have strong commercial and business acumen from the Banking and MFI environment. The successful candidate will be reporting to Head of Sales and Marketing and will be based in Lusaka.
Job Purpose
To build and preserve trusting relationships with our customers. To find ways to outperform our competition and maintain the company’s positive image.

Duties and Responsibilities
• Understand customer needs and develop plans to address them
• Identify key staff in client companies to cultivate profitable relationships
• Resolve customer complaints quickly and effectively
• Forward upselling and cross-selling opportunities to the sales team
• Promote high-quality sales, supply and customer service processes
• Aim to preserve customers and renew contracts
• Approach potential customers to establish relationships
• Gain solid knowledge of competitors

Skills and Attributes
• Proven experience as a Client Relationship Officer
• Knowledge of customer relationship management (CRM) practices
• Experience in sales or customer service is preferred
• Problem-solving attitude
• Basic credit Knowledge and analytical skills
• Excellent communication skills
• Aptitude for fostering positive relationships
• Teamwork and leadership skills
• Customer-oriented mindset
• BSc/BA in Business Administration or similar field

Education Requirement: No Requirements

Job Experience: No Requirements

Work Hours: 8

Job application procedure
Interested applicants should submit their applications electronically or handwritten accompanied by latest and detailed Curriculum Vitae (CV) with copies of their professional qualification which should be sent to hr@greatnorthcredit.com
Closing date: 24th June,2022

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