Summary
Date Posted: Wednesday, August 03, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
We are currently looking for someone to take up the position of a customer service Assistant in our Company.

Duties Include;
• Handling all incoming customer queries and questions
• Providing the appropriate service and information to client
• Referring problematic issues that they cannot solve to management
• Resolving customer complaints and issuing refunds as needed
• Maintaining an accurate Customer Relationship Management (CRM) database by entering and updating client information
• Providing quotations and checking product availability
• Handling payment transactions
• Adhering to a company’s policies and procedures at all times when assisting customers

Skills
• The ability to actively listen to customers so they can adequately gauge and address their needs.
• Excellent verbal communication skills to clearly share and relay information.
• Computer literacy, including knowledge of relevant software packages, such as CRM systems.
• The ability to remain calm and polite when dealing with complaints or challenging clients.
• Strong problem-solving skills to determine the best possible solutions for client issues.
• Good command of the English language.
• Presentable appearance and good hygiene in customer-facing environment.

Qualification
• A grade 12 certificate
• A diploma in Sales and Marketing
• Not less than 3 years’ experience in customer service.

Work Hours: 8

Experience in Months: 36

Level of Education: Associate Degree

Job application procedure
Those interested in this position can send their CV only to hr@sbeitycomputer.co.zm .Deadline for receiving applications will be Thursday,4th of August, 2022 close of business. No Application will be accepted after the closing date.

All Jobs

QUICK ALERT SUBSCRIPTION